Out-of-Hours Logistics Controller (Weekend)

Citysprint UK Ltd; Letchworth; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

25 days’ annual leave + bank holidays

Birthday day off

Enhanced maternity & paternity leave

Free access to mental health support (

Healthcare and wellbeing benefits

Extra family-friendly days + death in

Job summary

CitySprint UK Ltd is seeking an Out of Hours Operations Controller in Letchworth. In this maternity cover role, you will manage day-to-day courier resources across the national network, ensuring deliveries and collections meet customer SLAs. The post is 24 hours per week with Saturday and Sunday shifts from 7 am to 8 pm.

You'll work with the Out of Hours Senior Controller and Operations Manager to drive KPI-focused service, safety and performance in a fast-paced logistics environment.

Qualifications

• Experience in an operational, logistics or customer-focused environment
• Able to prioritise and adapt quickly in a busy, time-sensitive setting
• Strong communication and stakeholder management skills
• Confident making decisions and solving problems in real time
• Understanding of KPIs and how to positively influence performance
• Good organisational skills and attention to detail
• Basic Microsoft Office skills
• Experience using CityTrak or X-Despatch would be beneficial, but is not essential

Responsibilities

• Managing bookings and allocating courier resources in line with customer SLAs and network requirements
• Monitoring and optimising courier utilisation across the national network
• Handling customer, courier and operational queries in a professional and timely manner
• Supporting the onboarding and compliance of courier resources
• Monitoring courier performance and taking action where service or behavioural standards fall short
• Maintaining accurate records and ensuring systems are updated correctly
• Working with colleagues to improve service performance and network efficiency
• Supporting site housekeeping and maintaining Health & Safety standards
• Contributing to a KPI-driven culture focused on service, revenue and operational success

Skills

Operational experience

Logistics

Customer-focused

Prioritisation

Communication

Stakeholder management

Decision making

KPIs

Organisational skills

MS Office

Tools

CityTrak

X-Despatch

Job description

CitySprint UK Ltd is seeking an Out of Hours Operations Controller in Letchworth. In this maternity cover role, you will manage day-to-day courier resources across the national network, ensuring deliveries and collections meet customer SLAs. The post is 24 hours per week with Saturday and Sunday shifts from 7 am to 8 pm.

You'll work with the Out of Hours Senior Controller and Operations Manager to drive KPI-focused service, safety and performance in a fast-paced logistics environment.