Out-of-Hours Emergency Duty Service Lead

Staffordshire Local Enterprise Partnership; Stone; On-site; GBP 60,000 - 80,000; Full time

Job summary

Staffordshire County Council is seeking an experienced Service Manager to lead the countywide Emergency Duty Service, guiding out-of-hours responses across safeguarding, crisis and emergency situations.

You will work with health services, police and AMHPs to ensure timely, lawful and quality decisions, supported by robust performance and continuous improvement across Children's Services and Adults Social Care. Fixed Term 12 Month Contract; flexible working considered.

Qualifications

• A recognised social work qualification and current professional registration.
• Significant post-qualification experience within children's services, adult social care or safeguarding environments.
• Extensive experience leading emergency, crisis response or safeguarding teams, including quality assurance and performance oversight.
• Strong knowledge of safeguarding legislation and statutory frameworks across children, adults and mental health services.
• Proven ability to lead service development, change management and continuous improvement using data and learning reviews.
• Proven ability to make sound professional judgments and manage high-risk situations under pressure.
• Excellent leadership, communication and partnership-working skills across organisations.

Responsibilities

• Lead and develop the Emergency Duty Service, ensuring high-quality out-of-hours responses to safeguarding, crisis and emergency situations.
• Provide leadership and support to managers and practitioners, promoting confident decision-making and a positive learning culture.
• Build strong partnerships with health services, police, AMHPs and other key agencies for coordinated crisis responses.
• Oversee service performance, quality assurance activities and demand management to improve delivery.
• Lead service development and improvement initiatives, strengthening QA, safeguarding pathways and multi-agency arrangements.
• Ensure robust management of risk, emergency placements, Mental Health Act responses and smooth transitions between out-of-hours and daytime services.

Skills

Leadership

Communication

Partnership working

Decision making under pressure

Education

Social work qualification

Job description

Staffordshire County Council is seeking an experienced Service Manager to lead the countywide Emergency Duty Service, guiding out-of-hours responses across safeguarding, crisis and emergency situations.

You will work with health services, police and AMHPs to ensure timely, lawful and quality decisions, supported by robust performance and continuous improvement across Children's Services and Adults Social Care. Fixed Term 12 Month Contract; flexible working considered.