Out-of-Hours Bookings Coordinator

Superior Healthcare; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Superior Healthcare is hiring an Out-of-Hours Bookings Coordinator for their Whitstable team. This role involves managing shift changes and urgent queries, ensuring seamless service delivery during out-of-hours, with a strong focus on effective communication and problem-solving skills. A minimum of six months of healthcare coordination experience is required, alongside a supportive work environment offering various employee benefits.

Benefits

Annual leave plus bank holidays and your birthday

Flexible working patterns

Professional development opportunities

Blue light card paid by employer

In-house wellbeing support

Referral bonus of £50

Employee events throughout the year

24/7 access to trained counsellors

Accumulate holiday pay as you work

Financial and legal advice available

Qualifications

• Minimum of 6 months of coordination experience in healthcare or related field.
• Must be able to commute to the Whitstable office as required.
• Excellent communication skills are essential.

Responsibilities

• Manage last-minute shift changes and urgent queries.
• Collaborate with care teams, clients, and internal teams.
• Handle real-time challenges with quick thinking.

Skills

Problem-solving

Organisational Skills

Communication

Adaptability

Proactivity

Education

Coordination experience in healthcare or related field (at least 6 months)

Job description

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Join Our Team as an Out-of-Hours Bookings Coordinator

Superior Healthcare is seeking a dedicated and proactiveOut-of-Hours Bookings Coordinatorto join their Whistable team, where you will be the key point of contact outside of regular business hours, ensuring seamless service delivery.

Your Role as an Out-of-Hours Bookings Coordinator

This role focuses on managing last-minute shift changes and urgent queries to maintain continuity of care. You’ll collaborate with care teams, clients, and internal teams to resolve issues efficiently while escalating critical concerns when necessary.

The ideal candidate will have a minimum of six months of coordination experience in healthcare or a related field, with strong problem-solving skills, high organisational abilities, and excellent communication skills.

Our out-of-hours service operates during the following times:

• Monday to Friday: 06:00 – 09:00 & 17:00 – 23:00
• Saturday & Sunday: 06:00 – 23:00

We offer flexible working patterns, combining home and office-based work in Whitstable to align with your availability and our service needs.

What We Offer

• An hourly rate of £14.50 per hour
• A supportive team culture where your contributions are valued
• Professional development & career progression opportunities
• The chance to be part of an organisation that truly makes a difference in people’s lives
• We pay for a Blue light card
• We are a Real Living Wage Employer
• We support employees in achieving a Level 2 to Level 5 diploma
• Earn a £50 voucher for every friend you refer who joins our team
• We help you save for Christmas
• Wellbeing support including up to 6 face-to-face counselling sessions
• We have an in-house wellbeing team to support you
• 24/7 live chat and video calls with trained counsellors, and free financial and legal advice
• We reward Employees of the Month with a £100 voucher
• We offer in-house womens health support
• You accumulate holiday pay as you work
• We host employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party
• You have two Volunteer Days per year, to support local charities and initiatives

If you would like to discuss your application before applying or find out more about the role, please contact [emailprotected]

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Responsibilities

• Handling real-time challenges with quick thinking and problem-solving to minimise disruptions
• Managing shift hand backs, last-minute cover, and urgent queries to maintain continuity of care
• Maintaining reliability, ensuring shifts are allocated smoothly and challenges are managed professionally
• Supporting operational success by being a dependable resource for teams and clients during out-of-hours periods
• Coordinating effectively, working closely with our care teams, clients, and internal teams to resolve issues efficiently
• Escalating critical issues, ensuring urgent concerns, such as service disruptions or client safety risks, are addressed promptly

Requirements

• Must be able to commute to our Whitstable office when required
• At least six months of coordination experience in healthcare or a related field
• Resilient & Adaptable – Able to stay calm and decisive under pressure
• Highly Organised – Comfortable handling multiple priorities in a fast-paced environment
• Proactive & Solutions Focused – Able to think quickly, adapt, and manage urgent shift changes effectively
• Aware of Escalation Protocols – Able to recognise when a situation requires urgent intervention and take the right action
• An Excellent Communicator – Confident in liaising with our care teams, clients, and internal teams to resolve issues professionally
• Blue light card - we’ll pay for it.
• Enroll onto a Level 2 to Level 5 diploma.
• Earn a £50 voucher for every friend you refer who joins our team.
• We help you save for Christmas.
• Wellbeing support including up to 6 face-to-face counselling sessions.
• In-house wellbeing team to support you.
• 24/7 live chat and video calls with trained counsellors, and free financial and legal advice.
• We reward Employees of the Month with a £100 voucher.
• Employee events throughout the year, including fish and chips on the beach.
• Consistent support from our team of Nurses and Field Care Supervisors.
• Accumulate holiday pay as you work.
• Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party.
• 25 days annual leave, plus bank holidays and your birthday!
• £100 Specsavers voucher for eye tests and glasses.
• Two Volunteer Days per year, to support local charities and initiatives.