OTC and Merchandising Manager Role

Arden Personnel; Redditch; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A reputable healthcare organization in Redditch is seeking an experienced OTC and Merchandising Manager to lead retail strategy and visual merchandising across multiple pharmacy branches. The ideal candidate will possess over 10 years of multi-site retail management experience and a strong commercial acumen. This role emphasizes boosting sales and enhancing customer experience, with offers including a salary up to £60,000, a bonus structure, and a company car or mileage allowance.

Benefits

Annual performance-linked bonus

Company car or mileage allowance

Pension scheme

Staff discount across the company network

Ongoing professional development

Qualifications

• 10+ years’ multi-site retail management experience.
• Track record of driving sales and developing high-performing teams.
• Ability to travel regularly across South Wales and the Midlands.

Responsibilities

• Define and implement multi-site retail plans.
• Ensure flawless planogram compliance across all branches.
• Create and deliver training sessions on customer service excellence.
• Generate and present EPOS-driven reports.
• Oversee the retail environment’s health & safety standards.

Skills

Experience in visual merchandising and OTC retail

Strong commercial acumen

Skilled in EPOS systems

Leadership and communication abilities

Negotiation skills

Tools

EPOS systems

Job description

Wales & Midlands | £55,000 – £60,000 + Bonus + Car
Full Time | Permanent

Do you live and breathe retail presentation? Are you passionate about boosting OTC sales and elevating customer experience through flawless visual merchandising? Our client — a respected healthcare organisation — is seeking an experienced retail strategist to oversee the shop-floor operations across their multi-branch pharmacy network.

This role focuses on OTC retail and merchandising only. You won’t be managing dispensary teams — but you’ll be shaping the customer journey from the front.

What You’ll Be Doing in this Merchandising Manager Role

Retail Strategy & Commercial Growth

• Define and implement multi-site retail plans that deliver revenue targets, margin expectations, and customer satisfaction goals.
• Analyse OTC category performance and roll out targeted promotions.
• Collaborate with suppliers to boost sales and develop category-specific plans.

Visual Merchandising & Brand Standards

• Ensure flawless planogram compliance, engaging point-of-sale, and consistent signage across all 79 branches.
• Conduct regular retail audits and coach store teams on best practices for product presentation.
• Identify capex opportunities and manage retail upgrades in partnership with contractors.

Training & Team Development

• Create and deliver training sessions on upselling, product knowledge, and customer service excellence.
• Mentor store leaders in retail performance and develop their merchandising mindset.

Supplier & Stakeholder Management

• Negotiate in-store promotions and merchandising support with suppliers.
• Schedule supplier rep visits to maintain accountability and retail integrity.

Operations & Compliance

• Oversee the retail environment’s health & safety, cleanliness, and operational standards.
• Work collaboratively with storemanagers to balance customer flow with clinical priorities.

EPOS Reporting & Analytics

• Generate and present EPOS-driven reports covering stock-turn, shrinkage, and sales vs. targets.
• Create monthly performance dashboards for the Senior Leadership Team to steer retail improvement.
• Proactively identify underperforming branches and implement tailored action plans rooted in company values.

Performance Monitoring & Reporting

• Proactively identify underperforming branches and implement tailored action plans rooted in company values.

What We’re Looking For in thisOTC and Merchandising Manager

• Experience in visual merchandising and OTC retail — pharmaceutical or health & beauty environments.
• Strong commercial acumen with a flair for presentation and customer engagement.
• Skilled in EPOS systems and data-led decision-making.
• 10+ years’ multi-site retail management experience, with a track record of driving sales and developing high-performing teams
• Exceptional leadership, communication, and negotiation abilities
• Able to travel regularly across South Wales and the Midlands (up to 50% of the time).

What's On Offer for thisOTC and Merchandising Manager

• Salary: £55,000 - £60,000 per annum
• Bonus Structure:
• Annual performance-linked bonus
• Additional incentive tied to overall company OTC sales growth (supporting our £5 million turnover).
• Company car ORmileage allowance
• Pension scheme
• Staff discount across companynetwork
• Ongoing professional development and clear career progression

Interested?

We’re reviewing CVs now! Apply today, or contact Arden Personnel for more information.
Email: [e-mail]
Call: 01789 532220 (Alcester) or 01527 911700 (Redditch)
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