OT Regional Support Engineer

United Utilities; Warrington; Hybrid; GBP 49,000; Full time

Job summary

A leading water management company is seeking an OT Regional Support Engineer for its Regional Support team. This role involves diagnosing and resolving complex Operational Technology issues while providing technical input on projects. The ideal candidate will have a strong IT background, expertise in Operational Technology, and effective communication skills. Join us to contribute to critical services while enjoying a supportive and inclusive workplace.

Benefits

26 days annual leave

Up to 14% employer pension contribution

Comprehensive healthcare plan

Performance-related bonus scheme

Gym and wellness discounts

Qualifications

• Strong IT background with complex systems experience.
• Solid understanding of Operational Technology terminology and architecture.
• Experience with SCADA, PLCs, and HMIs.

Responsibilities

• Diagnose and resolve complex OT faults ensuring SLA targets.
• Provide technical input into capital and operational projects.
• Mentor team members and enhance service quality.

Skills

Complex systems management

Operational Technology (OT)

Windows Server

PowerShell scripting

Networking principles

Education

HNC/HND/Degree qualified or equivalent

Tools

VMware

Active Directory

GeoSCADA

Job description

Salary - GBP48,979.00Work Type - HybridJob Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LPRole Type - PermanentEmployment Type - Full TimeWorking Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution."

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

As an OT Regional Support Engineer, you will operate within the Regional Support team, a key component of OT Operations and the broader Technology Services team.

You will be a technical expert dedicated to supporting and maintaining various technologies and service lines for customers across United Utilities.

This role encompasses both reactive and proactive responsibilities, demanding a comprehensive understanding of Operational Technology.

Accountabilities & Responsibilities

• Act as a subject matter expert in diagnosing and resolving complex OT faults, supporting the triage process and ensuring incidents are resolved within SLA targets.
• Diagnose and assess operational and technical issues, identifying asset needs related to compliance, condition, serviceability, and performance. Evaluate improvement opportunities and lead or support the implementation of effective remedial actions.
• Provide technical input into capital and operational projects, ensuring new and existing assets are fit for purpose and aligned with operational requirements.
• Develop and refine technical procedures and documentation. Mentor team members and share expertise to uplift team capability and service quality.
• Support 24/7 service delivery through participation in the callout rota across both team disciplines (Telemetry & Site Systems), including lone working when required.

Technical Skills & Experience

• A strong IT background with proven experience in managing and navigating complex systems, including servers, RDP sessions, and specialized applications such as STS.
• Solid understanding of Operational Technology (OT) terminology, architecture, and processes.
• Proficiency with Windows Server, Active Directory, WinCC, VNC, WSUS, VMware, and PowerShell scripting.
• Familiarity with STS, GeoSCADA (ViewX & WebX), telemetry hardware, and point configuration standards.
• Good grasp of IP networking principles, including router configuration and network diagnostics.
• Experience working with SCADA, PLCs, HMIs, and client applications across both modern and legacy systems.

Qualifications

Essential Qualifications

• HNC/HND/Degree qualified or have equivalent technical experience

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.