Orthotics Admin Assistant

Job Summary

This i18.75 hour post is an exciting opportunity to join the Orthotic Services Department which is a unique small established team of 9 Trust employed staff plus 4 Orthotists providing a service to the people of County Durham. The service is led by the Orthotics Manager and is part of Community Services. We are looking to recruit a part-time Administration Assistant to join our happy team.

The role is to provide administration support to the busy team and involves patient contact although initially you will be transferring data from The Orthotic computer system to Systmone. You will be based at Sedgefield Community Hospital but will be expected to work on any Trust site if required which could be at short notice.

You will be expected to hold the relevant experience as specified in the person specification and be able to work alongside the team to provide a positive outcome for our patients. In return, we offer you the chance to become part of our warm and caring team.

Main duties of the job

This role includes:

1. Dealing with daily deliveries.
2. Placing Orders on Hospital Ordering System - Cardea.
3. Opening referrals and registering on Systmone.
4. Preparing clinics.
5. Data inputting from Orthotics computer system to Systmone.
6. Answering the telephone and dealing with queries arising.
7. Working at any other Trust site when required which could be at short notice.

About Us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager. You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Job Description

Job responsibilities

1. To provide an efficient customer service, welcoming visitors to the department and dealing with a diverse range of enquiries from patients, other health professionals, external agencies, and members of the general public, in person or by telephone in a pleasant and helpful manner.
2. To plan, organise and evaluate own administration workload taking into account the priority needs of the service.
3. To plan and carry out work with colleagues as necessary.
4. Management of patient appointments via telephone or face-to-face contacts or by letter.
5. Prepare Clinics.
6. Accepting deliveries and dealing with accordingly.
7. Data transfer from Orthotics Computer System to Systmone.
8. Be able to cope with frequent interruptions and change at very short notice to planned workload or place of work.
9. To work within a team environment, attend and contribute to team meetings, and effectively use a variety of verbal communication skills to manage sensitive and difficult situations.
10. Ability to change hospital location at short notice in event of sickness and holidays.

Person Specification
Qualifications Essential

• Educated to GCSE standard or equivalent.

Experience Essential

• Evidence of ability to work in a team.
• Experience working in an administrative role.
• Evidence of working within a Healthcare environment or similar.

Special Skills and Knowledge Essential

• Evidence of good listening skills.
• Good communication skills (verbal and written).
• Basic IT skills.
• Ability to work across site.

Special Requirements Essential

• Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Bishop Auckland General Hospital
Cockton Hill Road
Bishop Auckland
County Durham
DL14 6AD
Employer's website
https://www.cddft.nhs.uk/