Orthopaedics - Operational Support Manager

Whittington Health; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare provider in London is looking for an Operational Support Manager to manage administrative functions in the Orthopaedics Department. Responsibilities include supporting KPI achievements, overseeing daily operations, and enhancing patient experiences. Ideal candidates will have operational experience and strong communication skills. This role offers a chance to develop a career in operational management within a busy service environment.

Qualifications

• Experience managing demanding workloads.
• Ability to enhance patient experience.
• Proven track record in operational management.

Responsibilities

• Support achievement of key KPIs including cancer and diagnostic delivery.
• Oversee daily operational management of outpatient, inpatient, and ward administration.
• Respond to patient queries and complaints, investigating incidents.

Skills

Operational experience

Strong communication skills

Leadership abilities

Team motivation

Job description

We are seeking an individual with operational experience who can manage a demanding workload while delivering an excellent patient experience. The ideal candidate will possess strong communication skills and demonstrate leadership and motivation abilities within a team.

This role is suitable for those aspiring to develop a career in operational management and seeking to gain experience in a busy service environment with diverse challenges. The ICSU offers broad exposure across various settings, providing opportunities to develop skills necessary for advancement to senior roles.

An opportunity has arisen for an Operational Support Manager within the Orthopaedics Department of Surgery & Cancer ICSU. The role involves managing administrative functions to support high-quality patient care and assisting in the delivery of surgical services at Whittington Health NHS Trust.

Key Responsibilities

1. Support achievement of key KPIs for the service, including management of 18-week pathways, cancer, and diagnostic delivery across sub-specialties.
2. Oversee daily operational management of site-specific outpatient, inpatient, and ward administration, including managing administrative staff.
3. Enhance patient experience by responding to queries and complaints in person, via PALS or the complaints team, and investigating DATIX incidents.

Whittington Health is committed to serving a diverse population and ensuring all services are fair and accessible. We value differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. Our employment policies are designed to be inclusive, fostering a respectful and equitable workplace.

For further details or informal visits, please contact:

• Name: Memunatu Kamara
• Job Title: Service Manager
• Email: [e-mail]
• Phone: [phone]