Organizational Development Consultant

Nichols College; Dudley; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Organizational Development Consultant to enhance operational efficiency and strategic planning within the public sector. This role involves developing policies, improving processes, and fostering collaboration across departments. The ideal candidate will have a strong background in organizational development and experience in municipal or transportation environments. Join a dynamic team dedicated to driving impactful change and ensuring sustainable operations. If you are passionate about making a difference and possess excellent project management skills, this opportunity is perfect for you.

Qualifications

• Proven experience in organizational development and operational consulting.
• Strong background in process creation and SOP development.

Responsibilities

• Finalize departmental policies and staff training modules.
• Drive improvements to the annual budget process and capital project planning.
• Lead customer service process improvement initiatives.

Skills

Organizational Development

Process Improvement

Strategic Planning

Project Management

Stakeholder Engagement

Education

Bachelor's Degree in Public Administration or related field

Master's Degree preferred

Job description

and the job listing Expires on May 28, 2025

SUMMARY: Management Business Solutions is seeking an Organizational Development Consultant / Interim Assistant Director for its client in Grand Rapids, MI. The person will support the department by building structure, processes, and sustainable operations across several critical functions. The ideal candidate will bring a strong background in organizational development, process improvement, and strategic planning in public-sector or transportation environments.

RESPONSIBILITIES:

• Finalize Departmental Video Surveillance Policy, associated SOPs, and staff training modules.
• Complete and implement Parking Services Operations SOPs and corresponding training framework.
• Create and implement a QA/QC process for all departmental SOPs.
• Develop and formalize the Department Policy Development process, including update schedules.
• Drive improvements to the Annual Budget Process.
• Map Capital Projects with status updates and public-facing communication formats.
• Finalize the Annual Communication & Educational Campaigns Program, including bi-annual workplans and budgets.
• Structure and finalize a 5-Year Capital Project Plan, inclusive of budget and project inclusion criteria.
• Build out the Grant Application Program, including team roles, timelines, and tracking calendar.
• Conduct an IT group assessment and make recommendations for FY27 planning.
• Evaluate current Parking Operations staffing, and recommend structure for FY27 Budget.
• Lead Customer Service Process Improvement initiatives.

QUALIFICATIONS:

• Proven experience in organizational development, public administration, or operational consulting.
• Strong background in process creation, SOP development, and cross-departmental collaboration.
• Experience in municipal or transportation-related environments preferred.
• Excellent project management, communication, and stakeholder engagement skills.