Organizational Change Management (OCM) / Training Lead

Infosys Limited; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Job summary

A global consulting leader is seeking an Organizational Change Management (OCM) / Training Lead. The candidate will design and implement OCM strategies and develop training programs for diverse audiences. Ideal candidates should have experience in public sector projects, strong communication skills, and proficiency in training tools. This role may require travel and offers an opportunity to drive digital transformation initiatives.

Qualifications

• 7 years of experience in the public sector creating organizational change management programs.
• 3 years of experience in a similar role such as OCM Lead or Training Lead.
• Proven ability to develop and deliver training for complex systems.

Responsibilities

• Design and implement an Organizational Change Management strategy.
• Develop and deliver comprehensive training programs for end-users.
• Establish feedback mechanisms to measure training effectiveness.

Skills

Organizational Change Management

Training Development

Communication Skills

Stakeholder Engagement

Proficiency in Training Tools

Education

Bachelor's degree or MBA

Tools

Learning Management Systems (LMS)

E-learning Authoring Tools

Virtual Training Technologies

Job description

Overview

Organizational Change Management (OCM) / Training Lead Principal - Business Consulting

Infosys Public Services is seeking a Organizational Change Management (OCM) / Training Lead to join our team.

Domain: Consulting. Industry: Public sector / tollways and transportation experience preferred.

Responsibilities

• Design and implement an Organizational Change Management strategy aligned with project objectives.
• Develop and deliver comprehensive training programs covering all aspects of the system, including operations, financial reconciliation, audit, and maintenance.
• Create training curricula, instructor guides, and user materials tailored to diverse audiences (e.g., operational staff and management).
• Coordinate and facilitate training sessions, workshops, and webinars for end-users and stakeholders.
• Develop job aids, quick reference guides, and e-learning modules to support ongoing learning.
• Collaborate with project teams to ensure training materials reflect the latest system functionality and business processes.
• Establish feedback mechanisms to measure training effectiveness and adjust programs as needed.
• Manage change impact assessments, stakeholder analysis, and readiness evaluations to ensure smooth adoption.

Qualifications

• 7 years of experience in the public sector creating organizational change management programs or training programs and curricula on enterprise system solutions.
• 3 years of experience in a role similar to the one proposed for this project (e.g., OCM Lead, Training Lead, or equivalent).
• Demonstrated experience in tollway, transportation, or comparable industries with a strong customer and systems focus.
• Proven ability to develop and deliver training for complex systems involving multiple functional areas.
• Strong communication, facilitation, and stakeholder engagement skills.
• Proficiency in training tools and platforms (e.g., LMS, e-learning authoring tools, virtual training technologies).

Preferred Qualifications

• Proven experience in leading OCM and training initiatives within public sector environments.
• Strong understanding of government operations, compliance, and stakeholder dynamics.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Familiarity with change management frameworks (e.g., Prosci, Kotter, ADKAR) and training methodologies.

Educational Requirements

A bachelor’s degree or MBA, or foreign equivalent, is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master’s degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

About Us

Infosys Public Services is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey. We enable the enterprise with an AI-powered core to prioritize the execution of change and empower the business with agile digital at scale to deliver performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys Public Services provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.