Organisational Change & Operating Model Lead (Hybrid)

Marsh Agency; Greater London; Hybrid; GBP 85,000 - 115,000; Full time

Job summary

Marsh is seeking a talented Program Delivery professional to join our Finance Controllership team in London on a hybrid basis. The role covers leading complex programs, operating model changes, and stakeholder engagement, with a focus on delivering business outcomes.

The fixed-term contract runs until December 2027 with potential extension. You will coordinate multi-functional teams, manage governance, and drive continuous improvement while aligning with Marsh standards and HR-related

Qualifications

• Proven experience in project or program management with focus on organisational change management in a large matrixed organisation.
• Experience delivering complex initiatives across multiple stakeholders and functions, including HR.
• Strong knowledge of project management disciplines: planning, governance, risk management, dependency management, reporting.
• Experience managing senior stakeholders and presenting updates to leadership.
• Structured working style with adaptability in fast-paced environments.
• Strong problem-solving, analytical, and solution-focused.
• Excellent communication and interpersonal skills to influence across levels.
• Experience using standard project management tools and methodologies.
• Self-starter with exceptional organisational capabilities.

Responsibilities

• Lead complex programs and projects from initiation through delivery, ensuring objectives, timelines, budgets, and quality standards are met.
• Develop and maintain robust project plans, governance, RAID logs, and status reporting to provide clear visibility of progress, risks, and dependencies.
• Coordinate cross-functional teams and stakeholders, driving alignment, accountability, and timely decision-making across workstreams.
• Manage project scope, change control, and prioritization to ensure delivery remains focused on business outcomes.
• Identify, assess, and mitigate risks and issues, escalating where appropriate and driving practical resolutions.
• Support the design and implementation of operating model processes, transitions, organisational change, technology, or change initiatives, depending on program needs.
• Build strong relationships with business leaders, subject matter experts, and delivery partners to enable effective collaboration.
• Ensure projects are delivered in line with organizational standards, governance requirements, and best practices.
• Drive continuous improvement by capturing lessons learned and embedding more effective ways of working across projects and programs.

Skills

Project management

Organisational change management

Stakeholder management

Communication skills

Problem solving

Matrixed/global organisations

PM tools/methodologies

Self-starter

Job description

Marsh is seeking a talented Program Delivery professional to join our Finance Controllership team in London on a hybrid basis. The role covers leading complex programs, operating model changes, and stakeholder engagement, with a focus on delivering business outcomes.

The fixed-term contract runs until December 2027 with potential extension. You will coordinate multi-functional teams, manage governance, and drive continuous improvement while aligning with Marsh standards and HR-related