Organisation and Service Design Graduate

Are you interested in supporting service improvement and working to agile project management principles?

Would you excel in a role that is focused on user-centred service design?

Our Purpose
Organisation and Service Design is a growing practical discipline for us at North East Lincolnshire Council and we are excited about the opportunities that this approach provides. We continue to embed our operating model which enables us to utilise a more agile, design-led way of working to deliver positive outcomes for our residents.

Our approach has been successful and so we’re now looking to grow this capability to bring user-centred design into more and earlier project and programme thinking, ensuring that we design the right things for service users.

Your Role

This role offers a recently qualified graduate the opportunity to join our Transformation Team where no two projects will be the same. We are seeking someone who is interested in supporting us to blend the creative storytelling required to inspire customers, staff and leaders with the analysis and structure needed to help us create practical and tangible designs which deliver improved outcomes on a diverse range of service areas.

This role will learn about and support user-centred design, working closely with front-line services and other colleagues in the Transformation and Insights teams as part of multi-disciplinary project teams. You will play a crucial role in helping to implement new ideas and identify opportunities to enhance public services for our residents.

You will be working in multi-disciplinary teams with delivery managers, data analysts and user researchers focused on improving end-to-end journeys at scale, championing user-centred design whilst considering the Council’s objectives.

About You
We are looking for someone who has graduated within the last two academic years prior to the start of your employment with us who wants to learn more about service design and working to agile principles. If you don’t already have a degree in Service Design, there may be an opportunity to take part in the Level 6 Service Design Apprenticeship.

You will have excellent communication skills that enable you to quickly build relationships and trust with service users and those who provide those services and be confident to suggest ideas for solutions to help solve a problem and want to learn more about user-centred design.

You must be naturally curious, always looking to get to the root causes of problems, offer innovative responses and be willing to challenge the status quo. You will support us to communicate the story of our work and how we make decisions using design-led, agile methodologies.

Think you can make a difference? We want to hear from you.

Your Application

All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.

If you require an informal discussion about the role please contact Sara Hemming, sara.hemming@nelincs.gov.uk or Tel 01472 323027

To apply please click the Apply Now link below.