Order to Cash Specialist

Movianto / Walden Group; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supply chain solutions provider in the UK is looking for an Order to Cash Specialist to manage customer queries and improve service delivery. The ideal candidate will have customer service experience in a logistics environment and be skilled in Microsoft Office. Excellent organizational skills and a proactive attitude are crucial. This position offers flexible working arrangements and a range of employee benefits.

Benefits

Discounted gym memberships/on-site gym

33 days annual leave including bank holidays

Holiday Purchase scheme

Flexible pay through Wagestream

Life Assurance

Up to 4% Employer Pension Contribution

24/7 GP, physiotherapy and counselling

Cycle to Work scheme

Qualifications

• Previous experience in customer service, ideally in B2B or logistics.
• Familiarity with order-to-cash processes and logistics sector.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customer queries via phone and email.
• Manage and resolve client/customer queries involving delivery and stock issues.
• Investigate and process claims accurately against compliance.

Skills

Customer service experience

Strong communication skills

Data entry skills

Organisational skills

Proactive approach

Team player

Tools

Microsoft Office 365

Oracle EBS or Oracle Cloud

Job description

We're looking for a proactive and detail-oriented Order to Cash Specialist to join our team. In this role, you'll be the first point of contact for customer service queries, working closely with clients, customers, and internal teams to resolve issues, manage claims, and ensure seamless service delivery. You'll play a critical part in ensuring patients receive their products on time, while supporting continuous improvements to enhance service quality.

Responsibilities:

1. Be the initial point of contact for customer queries via phone and email, logging details in the CRM system.
2. Manage and resolve client and customer queries, including delivery issues, temperature excursions, and shortages.
3. Investigate and process claims across stock, billing, warehouse, and transport, ensuring compliance with SOPs.
4. Log and manage customer complaints, escalating where necessary and following resolution procedures.
5. Liaise professionally with clients and internal departments to ensure timely query resolution.
6. Identify and escalate any potential financial loss issues within the business.
7. Process customer orders accurately and efficiently, adhering to internal policies and deadlines.
8. Proactively identify and contribute to process improvements to enhance efficiency and service quality.

Requirements:

• Previous experience in customer service, ideally within a B2B or logistics environment.
• Exposure to order-to-cash processes and familiarity with the logistics sector.
• Strong communication skills, both written and verbal, with a confident telephone manner.
• Competent in Microsoft Office 365, especially Excel, with accurate data entry skills.
• Experience with Oracle EBS or Oracle Cloud (advantageous).
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
• A proactive, solution-focused approach with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• A collaborative team player with the confidence to work independently when needed.

Additional Information:

If you're ready to be part of a dynamic and supportive team where you can make a real impact, we'd love to hear from you. Feel free to email us at [e-mail]. Apply today!

Movianto is a leading European supply chain solutions partner, providing best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries. Movianto/Walden Group is an equal opportunity employer committed to diversity and inclusion. We comply with all relevant laws, health and safety regulations, and environmental guidelines. The role requires flexibility within the job definition, and the responsibilities listed are not exhaustive.

Benefits:

• No weekend or bank holiday working
• Discounted gym memberships/on-site gym
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform