Order to Cash (OTC) Manager

Crowley Cox; Hounslow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic finance company is looking for an experienced Order to Cash Manager to drive process improvements and lead a dedicated team. This hybrid role involves oversight of cash flow management across various retail sites, strong communication and leadership skills are essential. The company offers a supportive work environment with opportunities for professional development and a competitive salary package.

Benefits

A clear path for progression

Study support for AAT / ACCA / CIMA

On-the-job training

Hybrid working and travel to sites

A supportive and social team

Competitive salary and benefits package

Qualifications

• Solid understanding of the full Order to Cash cycle, from operations to reporting.
• Comfortable using finance systems (ERP, EPOS, billing tools).
• High attention to detail and strong organisational skills.

Responsibilities

• Routine checks of cash taking records.
• Maintaining relevant cash taking Standard Operating Procedures (SOPs).
• Reconciling the balance sheet each month and investigating discrepancies.
• Supervising & mentoring finance staff situated at retail sites.

Skills

Understanding of the full Order to Cash cycle

Strong grasp of core accounting principles

Finance system proficiency

Excellent communication skills

Team leadership skills

Education

Professional accounting qualification (or working towards AAT / ACCA / CIMA)

Tools

Finance ERP systems

NetSuite

Job description

Location: Hybrid - mix of head office and visits to exciting UK-wide sites

Hours: Full-time, Monday to Friday, 9am to 5:30pm

Looking to step into a high-impact finance role where no two days are the same? Join a thriving, people-focused company experiencing rapid growth across the UK! We're on the hunt for a dynamic Order to Cash (OTC) Manager to bring fresh energy, process expertise and leadership to our finance function.

We're more than just spreadsheets - we're a supportive, fast-paced organisation that values collaboration, autonomy, and celebrating wins together. Our finance team works closely with operational staff across our vibrant locations, and your role will be central in making sure everything runs smoothly, from daily cash reports to month-end reconciliations. You'll play a key role in developing and mentoring staff, improving systems, and making real-time decisions that keep the business on track.

You'll be joining a company where culture matters. Whether it's through team-building events, learning lunches, or just a great coffee and a chat, we believe in growing our people. Many of our team members have grown into senior leadership roles, thanks to our hands-on support, structured training, and commitment to personal development.

Why You'll Love This Role:

• Be the bridge between head office and our bustling retail sites
• Help shape how we do things - from automating processes to rolling out best practices
• Work across functions with a mix of hands-on financial reporting and strategic analysis
• Lead and mentor a small, dedicated team who support you in day-to-day operations
• Enjoy working in a modern, flexible hybrid setup (some travel to sites involved)
• Real opportunity to make your mark during an exciting time of national expansion

The primary aim of the role will be to provide group-wide Management support to cash-handling sites, reports to Head Office maintained and identifying opportunities to improve processes.

Key Responsibilities:

• Routine checks of cash taking records / Daily Sales
• Maintaining relevant cash taking Standard Operating Procedures (SOPs)
• Tracing/reconciling of cash & card takings from site to company bank account
• Reconciling the balance sheet each month and investigating any discrepancies
• Overseeing sales reporting from sites to key stakeholders
• Preparing and circulating GP reports, in collaboration with Business Analyst/Management Accounting team
• Supervising & mentoring finance staff situated at retail sites
• Mobilisation of new sites, Planning cash handling procedures
• Assist in setting up cash office requirements including equipment
• Reconcile Stock movements each month, ensuring movements accounted for in MI's
• Maintain incentive reporting, reviewing variances with individuals, and summarising amounts payable
• Providing insights to improve efficiency of function
• Analyse and optimise the O2C process, identify areas for improvement, and implement automation solutions

What We're Looking For:

• Solid understanding of the full Order to Cash cycle, from operations to reporting
• Strong grasp of core accounting principles
• Comfortable using finance systems (ERP, EPOS, billing tools)
• Excellent communication and team leadership skills

Nice to Have:

• Professional accounting qualification (or working towards AAT / ACCA / CIMA)
• Experience with NetSuite is a plus
• High attention to detail and strong organisational skills

What's in it for You:

• A clear path for progression - grow with us as we expand
• Study support for AAT / ACCA / CIMA if you're part-qualified
• On-the-job training with modern finance tools and systems
• Hybrid working and travel to interesting sites
• A supportive and social team that genuinely enjoys working together
• Competitive salary and benefits package

Sound like your next step?
If you're a proactive, confident finance professional with a passion for process improvement and team leadership, we'd love to hear from you. Apply today and be part of something exciting!

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