Order to Cash Lead, Global Business Services

IVC Evidensia UK; Keynsham; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading veterinary services provider is seeking an Order to Cash Lead in Keynsham, UK. In this senior role, you will oversee OTC operations across multiple countries, ensuring compliance and driving efficiencies. The ideal candidate will have over 7 years in accounting, including leadership experience, and be proficient in financial reporting. The job offers a competitive salary, work-life balance, and various employee benefits, including annual leave and a cycle to work scheme.

Benefits

26 days annual leave

Cycle to Work scheme

Discretionary Bonus

Discounted staff pet care

Dog Friendly office

Free Parking at Head Office

Qualifications

• 7+ years of progressive accounting experience with 3+ years in leadership.
• Experience managing outsourced accounting operations.
• Strong knowledge of global finance regulations.

Responsibilities

• Oversee OTC operational activities ensuring performance and accuracy.
• Develop and implement a global strategy for OTC processes.
• Drive process improvements for balance sheet reporting.

Skills

Leadership skills

Analytical skills

Communication skills

Interpersonal skills

Strategic thinking

Education

Qualified Accountant (CPA, ACCA, CIMA)

Tools

MS Excel

Power BI

Job description

Order to Cash Lead, Global Business Services

IVC Evidensia UK, Keynsham, South West

Discipline: Finance

Overview

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 20 countries and around 41,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

As the GBS Order to Cash Lead, your primary responsibilities are to oversee the end-to-end OTC operations within a multi-entity international environment. You will manage OTC operations to ensure service delivery through our outsourced business partner, Genpact, meets expectations from a performance (KPI), efficiency and accuracy, and reconciliations perspective. The OTC Global Process Owner will report into this role, and together you will drive operational excellence and maintain alignment with our business goals. You will focus on continuous process improvement and leverage technology and automation tools to optimise processes, workflows and reduce manual/transactional activities.

You will partner with the Genpact OTC management team, country and regional CFO network to ensure delivery of OTC operations meets expected outcomes. You will ensure timely execution of processes across regions, monitor SLAs, KPIs and compliance metrics, and drive continuous improvement and prompt issue resolution. You will implement best practices and support global standardisation of OTC policies and procedures while focusing on stakeholder engagement, compliance and risk management.

This is a senior leadership role within GBS. You will help ensure consistent and efficient OTC operations and support the month-end close process for OTC in alignment with IFRS and GAAP statutory requirements. You will help shape the evolution of the global OTC function during a critical period for IVC Evidensia.

IVC Evidensia is undergoing an exciting period of change, and you will need to embrace and drive that change. The role requires strong relationship management, leadership, extensive knowledge of OTC practices, the ability to navigate complex balance sheet processes, and the ability to collaborate with cross-functional teams and stakeholders in a rapidly evolving organisation.

Key Accountabilities/Responsibilities

• Oversee all OTC operational activities from a performance (KPIs), efficiency and accuracy perspective, ensuring accurate and timely management of GBS OTC activities for multiple countries and regions.
• Full accountability for the Order to Cash outsourced provider performance.
• Develop and implement a global strategy for GBS OTC processes with the support of the OTC Global Process Owner.
• Maintain accurate reporting for all OTC costs with the support of our Contracts Manager and report to GBS Management.
• Establish and maintain strong relationships with regional & country CFOs, Group Finance and Genpact management to ensure seamless balance sheet reporting delivery.
• Ensure compliance with global group policies, regulations and reporting requirements in each country within your region.
• Drive process improvements to enhance efficiency, accuracy, and scalability of balance sheet reporting.
• Stay updated with IFRS/GAAP legislation, industry trends, and emerging technologies in global accounting management.
• Collaborate with cross-functional team management, including GPO, finance, legal, and IT, to streamline month end close processes and data integration.
• Develop and monitor KPIs and metrics to assess month end reporting performance and ensure SLAs are met.
• Manage relationships with external and internal auditors, tax authorities, and other stakeholders for audits and compliance checks in collaboration with the GBS Statutory Accounting & Audit Lead.
• Stay informed about industry best practices and participate in professional networks or associations to foster knowledge exchange.

Experience/Qualifications

• Qualified Accountant (CPA, ACCA, CIMA).
• Minimum of 7+ years of progressive accounting experience with preferable 3+ years in a leadership role in a global finance environment.
• Minimum 5+ years experience in dealing with and managing outsourced accounting operations with service providers.
• Proven track record of effective leadership and strong behavioural profile in a complex OTC function, including working with external partners and leading change.
• Extensive knowledge across the full OTC process, including month end close, tax, treasury, commercial finance and group reporting.
• Strong knowledge of global finance reporting, regulations and compliance requirements across multiple countries and regions.
• Extensive experience in managing relationships within a finance reporting environment.
• Strong leadership and people management skills, with the ability to lead and motivate a diverse team.
• Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Strategic thinking and problem-solving abilities to drive process improvements and optimize OTC operations.
• Strong analytical skills to assess finance data, identify trends, and make data-driven decisions.
• Understanding of data protection regulations and confidentiality requirements in handling financial information.
• Proficient in MS Office applications, particularly Excel and Power BI, for data analysis and reporting.
• Continuous learning mindset to stay updated with changes in global finance regulations and best practices.

Following receipt of your application, you will be contacted by one of our experienced hire recruitment teams.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

What We Offer

• At IVC Evidensia we recognise that our people are fundamental to the success of our business. In addition to a competitive base salary, you will benefit from:
• Work-life balance
• 26 days annual leave
• Cycle to Work scheme
• Initiatives focused on employee wellbeing
• Pension
• Discretionary Bonus
• Discounted staff pet care
• Dog Friendly office
• Free Parking at Head Office

IVC Evidensia is committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are happy to discuss reasonable adjustments during the recruitment process.

IVC Evidensia UK
IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom

Questions Before Applying?

Speak to Neil Merritt from our recruitment team who would be happy to help you with any questions before applying for this role.

Talent Partner
Neil Merritt
[e-mail]