Order to Cash Administrator

Mariana Tek; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a fast-growing tech company as an Order to Cash Administrator in Newcastle. This hybrid role involves overseeing the sales ledger, managing billing processes, and collaborating with finance and sales teams to enhance customer experience. Candidates should have finance experience, excellent communication skills, and a customer-focused approach to tasks.

Benefits

Opportunities for learning and career growth

Mental health support

Flexible work arrangements

12 weeks gender-neutral paid parental leave

Qualifications

• Experience in a finance role, preferably in Accounts Payable.
• Proven credit control experience in a B2B setting.
• Excellent written and verbal communication skills.

Responsibilities

• Manage sales ledger and oversee the revenue cycle.
• Carry out month-end tasks and manage credit control.
• Ensure integrity of invoicing integrating Salesforce with Netsuite.

Skills

Credit control

Customer-centric approach

Proficiency in Excel

Education

AAT Level 3

Tools

Stripe

Job description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

About the opportunity

Join our Finance Vertical as Order to Cash Administrator in Newcastle to make a real impact every day. We know that every conversation we have, every code line we write, and every interface we design is an opportunity to enrich our customers’ experiences.

Reporting to Order to Cash Assistant Manager, you will manage the sales ledger and oversee the end-to-end revenue cycle—from processing customer orders and ensuring accurate subscription billing to overseeing collections and supporting revenue recognition. You will act as a bridge between finance, sales, and customer success teams, helping to streamline operations, maintain data integrity, and deliver a seamless billing experience that supports scalable growth.

Some of your responsibilities include:

1. Carrying out month-end tasks to tight deadlines
2. Managing all sales ledger and credit control tasks
3. Running month-end reporting on debt and ECL, including credit risk
4. Managing mailbox and escalated queries – both internal and external
5. Managing month-end bank reconciliation related to Order to Cash postings
6. Contract maintenance and invoicing of customers
7. Completing audit checks/tasks
8. Day-to-day finance processing
9. Reporting projects and process improvements to the Order to Cash Manager
10. Managing escalations to the Order to Cash Manager
11. Reviewing and reconciling integrations from platforms/Salesforce to Netsuite to ensure invoicing integrity
12. Creating/reviewing SOPs where needed
13. Approving bank payments

Location: This role offers a hybrid and flexible working model, with three days per week in the Newcastle office and two days working from home.

Qualifications

What would make me a good candidate?

We seek curious and empathetic individuals who value meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity, and thrive in evolving environments. We appreciate big-picture thinkers and doers who can balance tactical and strategic approaches, aim high, and prioritize people.

Required qualifications:

• AAT Level 3 (preferred but not essential)
• Experience in a finance role, possibly in Accounts Payable, looking to move into Accounts Receivable
• Proven credit control experience with key accounts in a B2B setting
• Knowledge of sales ledger and bookkeeping
• Customer-centric approach with flexibility to handle overdue credit accounts without risking customer relationships
• Proficiency in Excel
• Experience with process improvement and system development
• Experience with Stripe (not essential)
• Experience creating SOPs
• Excellent communication skills, both written and verbal, with tactful telephone manner
• Self-driven with high standards for resolution seeking

We encourage applicants from diverse backgrounds, even if they do not meet all listed criteria.

Additional Information

What does it mean to work for Xplor?

Our core values—Make life simple, Build for people, Move with purpose, and Create lasting communities—guide us in how we hire and recognize our team members.

Benefits include:

• Opportunities for learning and career growth
• A collaborative environment with passionate colleagues
• 12 weeks gender-neutral paid parental leave
• Access to LinkedIn Learning and dedicated time for personal development
• Mental health support
• Flexible work arrangements

How to apply?

Submit your CV and cover letter via our careers portal or external job boards. Include the word "moonshot" at the top of your cover letter. Contact: Eric Fallon - TA Partner.

We support applicants with diverse needs. Please inform us of any additional requirements during the application process.

More about us

We are a global platform combining SaaS with embedded payments, serving over 106,000 customers across 20 markets, processing over $38 billion in payments in 2024.

Good to know

Applicants must be authorized to work in the relevant country. We do not sponsor visas. Apply only through our careers portal or external job boards. We do not use AI tools for hiring decisions and value diversity in our team.

We respond to all applicants and require acknowledgment of our virtual Hiring Manager, Mr Pineapple Express, in your application.