Order Processor

Thorn Baker Recruitment Ltd; Bedwas; On-site; Full time

Job summary

A leading company in the optical industry is seeking an 'Order Processor' for their team in Bedwas. The role involves delivering excellent customer service and ensuring accurate order processing while working in a supportive team environment. Competitive pay, opportunities for advancement, and comprehensive benefits are offered, making it an appealing position for those seeking career growth.

Benefits

Company Pension up to 5% matching

Life insurance - 3.5 times your salary

33 days holiday allowance

Share Save Scheme

Qualifications

• Experience in a customer services environment.
• Experience in a multi-disciplined team.
• Ability to work under pressure.

Responsibilities

• Deliver excellent customer service and balance customer demands.
• Process orders accurately and handle administrative duties.
• Monitor department reports and liaise with customer service team.

Skills

Customer focused

Excellent PC skills

Good communication skills

Ability to work in a fast paced environment

Attention to detail

Job description

We are recruiting for a Order Processor to join our highly successful Opticalclient in theCaerphilly Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, wheredevelopment is encouraged? Then this is the career for you.

About the Client:

Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.

Job Role:

To deliver excellent customer service whilst balancing customer demands.

Pay and Benefits:

• £12.30 per hour (Rising after 12 weeks)
• Working Hours - 7am - 4pm (30 mins unpaid break)
• Hours: Monday to Friday
• Company Pension up to 5% matching
• Life insurance - 3.5 times your salary
• Work within a small team (8-9 people)
• Share Save Scheme
• 33 days holiday allowance (includingbank holidays)

Responsibilities?

• Sort new orders into frame types and stock / RX
• Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
• Contract review and assess all orders and returns for processing
• Ensure all Tess scanners are calibrated daily and maintained to good working order
• Using Tess scanners, scan new orders, return order frames and paperwork for order entry
• Monitoring of the department. reports, monitoring P&A frame reciept, advising management of lab delays and issues adding call log information
• Order package frames from suppliers, logging details and monitoring receipt
• To process all manual credits using AS400 and Salesforce tool
• To confirm the fax or manual order via AS400
• To retrieve paperwork and interrogate ordering process
• To enter new orders on the ordering system
• To generally assist with administrative duties as directed by the CRM Management team
• To respond and action all expeditor cases raised by CRM teams on Salesforce
• To liase with members of the customer service team to prioritise jobs through the factory and to report on potential delays
• To work Saturdays as needed by the business to service business needs

Must have Qualifications/Experience:

• Customer focused
• Excellent PC and administration skill
• Good communication skills - confident
• Ability to work as part of a multi-disciplined team
• Previous Experience of having worked in a Customer services environment.
• Ability to work in a fast paced Enviroment
• Attention to detail

DESIRABLE:

• Previous knowledge of working alongside or in a manufacturing environment
• Understanding of optical principles
• Optical glazing experience preferred

Next steps:

Click APPLY NOW to send us your CV so that we can progress your application. When you've successfully registered and attended a walkaround/informal interview you will receive a date to start with our client, usual turnaround time is a week.

If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search

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