Order Processing & Customer Care Coordinator

Osborne Appointments; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks an Order Processing & Customer Care Coordinator in Hemel Hempstead. The ideal candidate has experience in builders or plumbers merchants, handling orders and providing exceptional customer service. Responsibilities include managing orders over phone and email, processing delivery notes, and maintaining customer relationships. This role offers a structured workweek with excellent benefits including pension and leave.

Benefits

20 days of annual leave

Company pension scheme

On-site parking

Qualifications

• Previous experience in a builder or plumbers merchant environment is required.
• Strong attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.

Responsibilities

• Manage orders over the phone and email promptly and accurately.
• Provide exceptional customer service and address enquiries.
• Generate and process delivery notes accurately.

Skills

Experience in builder or plumbers merchants

Proficiency in MS Office Suite

Excellent communication skills

Attention to detail

Multitasking abilities

Proactive problem-solving skills

Tools

CRM tools

Job description

Social network you want to login/join with:

Order Processing & Customer Care Coordinator

col-narrow-left

Client:

Location:

United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

86444dfd67e2

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

Order Processing & Customer Care Coordinator

OA is seeking a Order Processing & Customer Care Coordinatorto join our clients expanding team.

This is a great opportunity for someone with experience in a builders or plumbers merchants’ environment who’s confident handling sales and customer service in a fast-paced, trade-focused setting.

You’ll be responsible for managing orders over the phone and by email, ensuring everything from order processing to delivery notes and paperwork is completed accurately and on time.

You’ll play a key role in supporting the sales team and maintaining strong relationships with both trade and retail customers.

Location:Hemel Hempstead

Hours: Monday – Friday. 9am-5:30pm. Office based.

Order Processing & Customer Care CoordinatorBenefits

• 20 days of annual leave bank holidays
• Company pension scheme
• On-site parking

Order Processing & Customer Care Coordinator Key Responsibilities

• Receive and process orders via telephone and email promptly and accurately. Ensure all orders are entered into the system correctly and in a timely manner.
• Interact professionally with customers via telephone and email to address enquiries, resolve issues, and provide exceptional service.
• Generate and process delivery notes accurately, ensuring all necessary information is included and communicated effectively to the relevant departments.
• Maintain organised filing systems for all sales-related documentation, including orders, delivery notes, and customer correspondence. Ensure easy retrieval and accessibility of records as needed.
• Proactively monitor and address customer feedback, concerns, and enquiries to ensure a high level of satisfaction. Collaborate with the sales team to resolve issues promptly and effectively.

Order Processing & Customer Care Coordinator Skills and Experience

• The successful candidate must have previous experience working within a builder or plumbers merchants.
• Proficiency in using computer systems and software, including MS Office Suite and CRM tools.
• Previous experience in sales administration, customer service, or a related field
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
• Proactive problem-solving skills and a customer-centric mindset.