Order Processing & Customer Care Coordinator

OA; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Order Processing & Customer Care Coordinator in Hemel Hempstead. This position involves managing customer orders, ensuring accurate processing, and maintaining strong relationships with clients. Ideal candidates will have experience in builders or plumbers merchants, and strong customer service skills.

Benefits

20 days annual leave plus bank holidays

Company pension scheme

On-site parking

Qualifications

• Experience in builders or plumbers merchants.
• Proficiency in MS Office and CRM systems.
• Experience in sales administration or customer service.

Responsibilities

• Process orders via telephone and email promptly and accurately.
• Interact professionally with customers to address enquiries.
• Maintain organised filing systems for sales-related documentation.

Skills

Customer Service

Communication

Attention to Detail

Multitasking

Proactive Problem Solving

Tools

MS Office Suite

CRM Tools

Job description

Order Processing & Customer Care Coordinator.

Order Processing & Customer Care Coordinator

OA is seeking a Order Processing & Customer Care Coordinatorto join our clients expanding team.

This is a great opportunity for someone with experience in a builders or plumbers merchants’ environment who’s confident handling sales and customer service in a fast-paced, trade-focused setting.

You’ll be responsible for managing orders over the phone and by email, ensuring everything from order processing to delivery notes and paperwork is completed accurately and on time.

You’ll play a key role in supporting the sales team and maintaining strong relationships with both trade and retail customers.

Location:Hemel Hempstead

Hours: Monday – Friday. 9am-5:30pm. Office based.

Order Processing & Customer Care CoordinatorBenefits

• 20 days of annual leave bank holidays
• Company pension scheme
• On-site parking

Order Processing & Customer Care Coordinator Key Responsibilities

• Receive and process orders via telephone and email promptly and accurately. Ensure all orders are entered into the system correctly and in a timely manner.
• Interact professionally with customers via telephone and email to address enquiries, resolve issues, and provide exceptional service.
• Generate and process delivery notes accurately, ensuring all necessary information is included and communicated effectively to the relevant departments.
• Maintain organised filing systems for all sales-related documentation, including orders, delivery notes, and customer correspondence. Ensure easy retrieval and accessibility of records as needed.
• Proactively monitor and address customer feedback, concerns, and enquiries to ensure a high level of satisfaction. Collaborate with the sales team to resolve issues promptly and effectively.

Order Processing & Customer Care Coordinator Skills and Experience

• The successful candidate must have previous experience working within a builder or plumbers merchants.
• Proficiency in using computer systems and software, including MS Office Suite and CRM tools.
• Previous experience in sales administration, customer service, or a related field
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
• Proactive problem-solving skills and a customer-centric mindset.

If you’re interested in the position, please apply online with your CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.