Order Operations Manager, London-based

Deel; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the UK is seeking an Order Operations Manager to oversee the delivery of solutions globally. Responsibilities include managing a team, ensuring accurate order processing, and driving operational improvements. The ideal candidate has a strong background in operations management, exceptional leadership skills, and a proactive approach to problem-solving. This role offers a dynamic working environment focused on innovation and customer satisfaction.

Benefits

Stock grant opportunities

Flexible remote work options

Access to WeWork

Qualifications

• Proven experience in operations management in logistics.
• Ability to lead high-performing teams.
• Exceptional organizational skills with a focus on detail.
• Strong communication with global stakeholders.
• Experience using metrics for operational improvements.
• Proactive problem-solver in dynamic environments.

Responsibilities

• Oversee order lifecycle and ensure timely delivery.
• Manage order processing and logistics.
• Address fulfillment issues and customer inquiries.
• Monitor team workload for operational efficiency.
• Collaborate with inventory and procurement teams.
• Lead and develop Order Operations Administrators.
• Build relationships with logistics and procurement partners.
• Implement process improvements for order management.
• Monitor KPIs for customer satisfaction.

Skills

Operations management

Team leadership

Attention to detail

Communication

Data-driven decision making

Problem-solving

Tools

Order management systems

Job description

Location

UK

Employment Type

Full time

Location Type

On-site

Department

R&D Deel IT Deel IT Product Deel IT Fulfilment

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you\'ll tackle complex challenges that impact millions of people\'s working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you\'ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Please note this role is 100% onsite and would involve working from our warehouse with our Deel IT team, in-person.

Summary

The Order Operations Manager is a pivotal role in ensuring the seamless delivery of Deel IT’s solutions to its customers globally. You will oversee a team of Order Operations Administrators and be responsible for the speed, efficiency, accuracy, and quality of the order management process and ROW procurement activities. You will be responsible for developing operational strategies, driving process improvements, and ensuring exceptional customer experiences.

Responsibilities

• Oversee the entire order lifecycle, ensuring accurate processing and timely delivery within SLAs.
• Manage order processing, final mile delivery, reverse logistics, transfers, and device lifecycle management.
• Address order fulfillment issues and serve as the escalation point for complex customer inquiries.
• Monitor team workload, prioritize tasks, and ensure operational efficiency.
• Collaborate with inventory and procurement teams to align orders with stock and demand, managing backorders and delays.
• Lead, mentor, and develop a team of Order Operations Administrators, fostering accountability and continuous improvement.
• Build and maintain relationships with logistics providers, warehouses, procurement partners, and repair services.
• Identify and implement process improvements to enhance order management efficiency and customer experience.
• Monitor KPIs such as order cycle time, accuracy, and customer satisfaction, using data to optimize fulfillment processes.

Qualifications

• Proven experience in operations management, preferably within a fast-paced start-up logistics environment.
• Demonstrated ability to lead and develop high-performing teams.
• Exceptional organizational and multitasking skills, with a focus on attention to detail and accuracy.
• Strong communicator, capable of liaising effectively with global stakeholders and adapting communication styles to diverse audiences.
• Data-driven decision-maker with a track record of using metrics to drive operational improvements.
• A proactive problem-solver who thrives in a dynamic, scaling organization.
• Familiarity with order management systems and tools is a plus.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [e-mail] of the nature of the accommodation that you may require, to ensure your equal participation.

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