Order Management Specialist - Advanced Solutions

Ingram Micro; Milton Keynes; On-site; GBP 28,000 - 32,000; Full time

Job summary

Ingram Micro is looking for an Order Management Specialist to join their team in Milton Keynes. This role requires managing the complete order process and working collaboratively with sales and partners. Ideal candidates should have previous experience in similar environments and a strong attention to detail.

Benefits

Commission

Career development

Full training provided

Qualifications

• Experience in Customer Service/Administrative/Order Processing.
• Ability to effectively communicate over phone, email, and face-to-face.
• Desire to learn and grow.

Responsibilities

• Manage the end-to-end order management process.
• Support sales teams and handle order-related queries.
• Process orders and manage customer communication.

Skills

Attention to detail

Communication

Organizational skills

Tools

Microsoft Office

Job description

Order Management Specialist - Advanced Solutions

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Order Management Specialist - Advanced Solutions

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About Us

Ingram Micro are proud to be partnered with some of the best-in-class manufacturers within the technology segment; Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Redhat, AWS, Intel.

Order Management Specialist LI-NA3

About Us

Ingram Micro are proud to be partnered with some of the best-in-class manufacturers within the technology segment; Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Redhat, AWS, Intel.

As a global expert in technology and supply chain services, Ingram Micro have an integrated and established relationship with our customers - enabling them to operate more efficiently and successfully in the markets they serve.

Be your best, working with the best.

About The Job

An exciting opportunity has arisen for a result-driven person to join our Order Management Team on a permanent basis.

Our Order Management Team is a crucial part of the success and as the business continues to grow, we need to ensure we are able to effectively manage customers’ orders from receipt to delivery.

What you can expect to be getting up to as an Order Management Specialist;

• Manage the end-to-end order management process
• Work collaboratively with our Sales teams, partners, and vendors to support with management of their valuable and complex orders.
• Processing orders, identifying the correct processing method to use
• Handling order related queries, ETA, licenses, and POD requests
• Handling back order and billing
• High attention to currency exchange rates and profitability
• Support the sales team with P&A, Stock quotes, BID’s
  
  

In order to set you up for success, we are looking for the following skills and experience;

• Previous experience in a Customer Service/Administrative/Order Processing environment
• A keen eye for attention to detail and accuracy
• The ability to communicate effectively, over the phone, via email and face to face
• Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
• A desire to learn, grow and develop.
  
  

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer an excellent base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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