Order Management Specialist

JR United Kingdom; Southampton; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A dynamic manufacturing business in Southampton seeks an experienced Order Management Specialist. This key role involves overseeing order processing, coordinating with various teams, and ensuring timely customer communication. Ideal candidates will have extensive experience in manufacturing, be proactive problem-solvers, and demonstrate strong organizational capabilities. Join a business committed to quality and customer satisfaction where your skills can make a significant impact.

Qualifications

• 3-5 years experience in order management or order processing within a manufacturing environment.
• Proven experience with production and delivery planning (S&OP).
• Comfortable working alongside sales teams.

Responsibilities

• Oversee end-to-end order processing from capturing customer orders to ensuring timely fulfilment.
• Act as the main point of contact for internal and external stakeholders regarding order progress.
• Monitor and manage the shared inbox to ensure all customer orders are accurately processed.

Skills

Problem Solving

Communication

Analytical Skills

Detail-Oriented

Organizational Skills

Tools

Microsoft Excel

Winman

SAP

Job description

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Order Management Specialist, southampton

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Client:

Gerrell & Hard

Location:

southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

09.07.2025

Expiry Date:

23.08.2025

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Job Description:

Order Management Specialist

??Southampton | Permanent | Manufacturing | 40 - 45k

Were looking for an experienced and proactive Order Management Specialist to join a dynamic manufacturing business based in Southampton. If you're someone who thrives in a fast-paced production environment, enjoys problem-solving, and excels at communication and coordination, this could be a great opportunity for you.

In this critical role, youll oversee end-to-end order processing from capturing customer orders to ensuring timely fulfilment working closely with planning, sales, and production teams to deliver exceptional service and on-time delivery.

Ideally we are looking for someone who works in a mid-high manufacturing industry, understands how to manage internal and external stakeholders.

In this role you could be managing 10-20 customers per day. Therefore, you will need to be commercially aware.

Key Responsibilities

• Order Processing: Monitor and manage the shared inbox to ensure all customer orders are accurately captured, reviewed, and processed in line with departmental targets.
• Scheduling & Acknowledgements: Coordinate with planning teams to provide timely order confirmations and ensure product launches stay on track.
• Prioritisation & Delivery Management: Prioritise orders effectively to meet delivery commitments and manage customer expectations.
• Lead Time Monitoring: Track product lead times and escalate any deviations from agreed timelines.
• Customer Communications: Act as the main point of contact for internal and external stakeholders, ensuring clear communication around order progress and any changes.
• Issue Resolution: Proactively address order-related issues or delays and communicate solutions clearly and promptly to customers.

What Youll Bring

• 35 years experience in order management or order processing within a manufacturing environment.
• Proven experience working with production and delivery planning (S&OP).
• Comfortable working alongside sales teams and communicating across departments.
• Proficient in Microsoft Office, particularly Excel.
• Familiarity with ERP systems such as Winman and/or SAP.
• Knowledge of value stream thinking and production optimisation techniques.

Ideal Candidate Profile

• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent verbal and written communication able to liaise confidently across all levels.
• Organised, proactive, and self-motivated capable of managing workload with minimal supervision.
• A structured and methodical thinker with the ability to manage multiple tasks and priorities.
• Adaptable and resilient, able to thrive in a dynamic manufacturing environment.

5 days in the office for 3-6 months. then Hybrid. 2 days from home

If you're a solution-focused professional who enjoys making processes more efficient and keeping things moving, wed love to hear from you.

Apply now to be a key part of a business committed to quality, delivery and customer satisfaction.