Order Management Specialist

Ingram Micro; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ingram Micro seeks an Order Management Specialist to join their Order Management Team. This role involves managing customer orders from start to finish and requires strong attention to detail and effective communication skills. Successful candidates will have a background in customer service and be proficient in the Microsoft Office suite, particularly Outlook, Word, and Excel.

Benefits

Competitive base salary

Market-leading incentives program

Clear career development

Full training on products

Qualifications

• Experience in Customer Service or Order Processing.
• Ability to communicate effectively over phone, email, and in person.
• Keen attention to detail and accuracy.

Responsibilities

• Manage the end-to-end order management process.
• Process orders and handle related queries.
• Collaborate with Sales teams on managing complex orders.

Skills

Attention to detail

Effective communication

PC skills

Tools

Microsoft Office

Job description

About The Job

An exciting opportunity has arisen for a result-driven person to join our Order Management Team on a permanent basis.

Our Order Management Team is a crucial part of the success and as the business continues to grow, we need to ensure we are able to effectively manage customers’ orders from receipt to delivery.

What your role as an Order Management Specialist will involve:

1. Manage the end-to-end order management process
2. Work collaboratively with our Sales teams, partners, and vendors to support with management of their valuable and complex orders.
3. Processing orders, identifying the correct processing method to use
4. Handling order related queries, ETA, licenses, and POD requests
5. Handling back order and billing
6. High attention to currency exchange rates and profitability
7. Support the sales team with P&A, Stock quotes, BID’s

To set you up for success, we are looking for the following skills and experience:

1. Previous experience in a Customer Service/Administrative/Order Processing environment
2. A keen eye for attention to detail and accuracy
3. The ability to communicate effectively, over the phone, via email and face to face
4. Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
5. A desire to learn, grow and develop.

We Are Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market-leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world-leading catalogue of technology-based learning.

If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.