Order Management Coordinator

OneWeb; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global satellite communications company is seeking an Order Management Coordinator in London. The successful candidate will manage the end-to-end order lifecycle, enhance customer communication, and improve processes in a busy environment. This role requires strong organizational skills and 3-5 years of order management experience, with familiarity in using Salesforce. Join a dynamic team committed to delivering excellent service.

Benefits

Flexible schedules

Hybrid work options

Commitment to diversity and inclusion

Qualifications

• 3-5 years of experience in order management.
• Familiarity with Salesforce.
• Strong organizational skills with high attention to detail.

Responsibilities

• Accurately enter and manage sales orders in the system.
• Serve as point of contact for customers regarding order status.
• Collaborate with technical teams for order fulfillment.
• Identify and resolve order discrepancies or delays.
• Contribute to the refinement of order management processes.

Skills

Order management experience

Salesforce familiarity

Organizational skills

Communication skills

Prioritization and task management

Job description

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology

Job Overview

We are looking for an enthusiastic and skilled Order Management Coordinator to join our team and play a critical role in supporting our partners with orders acceptance. In this position, you’ll work closely with all the stakeholders contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:

You are a highly organized and proactive Order Management Coordinator to support our operations in the fast-paced industry. This role is responsible for managing the end-to-end order lifecycle for complex service-based solutions. You will work closely with internal teams, including sales, engineering, and customer support, to ensure accurate and timely order fulfillment.

What You’ll Do:

Order Processing: Accurately enter and manage sales orders in the system, ensuring all configuration and contractual details are complete.

Customer Communication: Serve as the point of contact for customers regarding order status, changes, and delivery timelines.

Cross-Functional Liaison: Collaborate with engineering, network operations, and program management to align order fulfillment with technical and operational requirements.

Issue Resolution:Identify, track, and resolve order discrepancies or delays, escalating as needed to ensure customer satisfaction.

Process Improvement: Contribute to the ongoing refinement of order management processes and systems to improve efficiency and service levels.

What You’ll Need:

3-5 years of experience in order management

Familiarity with Salesforce

Strong organisational skills with high attention to detail and the ability to manage complex, multi-line orders.

Excellent verbal and written communication skills; ability to communicate with technical and non-technical stakeholders.

Ability to prioritize tasks and manage deadlines in a fast-paced, evolving environment

Where You’ll Work: London Office (White City)

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.