Order Management Analyst

SC Johnson; Frimley; On-site; GBP 150,000 - 200,000; Full time

Job summary

A global consumer goods company is seeking an Order Management Analyst in Frimley, Surrey. You will be responsible for processing customer orders, managing stock allocations, and driving efficiency through process improvements. Ideal candidates will have experience in supply chain and order management, with knowledge of SAP being advantageous. This role offers competitive pay, flexible working times, and benefits such as pension and health insurance.

Benefits

Competitive pay and benefits

Flexible start/finish times

33 days annual leave

Pension, Life cover & Health Insurance

Gym with free classes

Qualifications

• Supply Chain experience or understanding of end-to-end Supply Chain is desirable.
• Previous experience in order management is desirable.
• SAP knowledge is desirable.

Responsibilities

• Daily processing of orders submitted by customers.
• Managing stock allocations in line with sales and supply chain team expectations in low out-of-stock situations.
• Monitor order flow to proactively identify problems and resolve issues.

Skills

Fluent in English

Supply Chain experience

Order management experience

SAP knowledge

Lean methodology knowledge

Job description

Overview

Order Management Analyst – Frimley, Surrey. Part of the EMEA Shared Service Centre, working with the Order Management and Supply Chain teams to provide outstanding service and drive process improvement using Lean methodology and SAP scripting for automation opportunities.

Responsibilities

• Daily processing of orders submitted by customers
• Managing stock allocations in line with sales and supply chain team expectations in low out-of-stock situations
• Monitor order flow to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping discrepancies
• Drive efficiency by simplification and standardisation of processes and procedures across multiple countries
• Work closely with other members of the Supply Chain and Logistics teams to provide outstanding service to all stakeholders
• Ensure compliance and audit readiness
• Participate in process improvement initiatives that enable the company to scale effectively
• Analyse and interpret data to provide actionable insights

Qualifications & Experience

• Fluent in English (verbal and written); an EU language would be advantageous
• Supply Chain experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in order management (desirable)
• SAP knowledge (desirable)
• Knowledge of Lean methodology and tools (advantage)

Behaviours

• Ability to work under pressure and maintain excellent attention to detail
• Ability to establish collaborative and trusting business relationships through professional, proactive interactions
• Good team player with flexibility and adaptability
• Mindset to seek continuous improvement
• Strong communication and influencing skills

Inclusion & Diversity

We are a global business with people from diverse cultures, ethnicities, religions, genders, ages, and abilities. We are committed to building a diverse, inclusive, and supportive work environment where all people can thrive.

What’s in it for you?

• Competitive pay and benefits including Profit Share
• Flexible start/finish times and a 4.5 day working week
• 33 days annual leave including public holidays for European operations
• Pension, Life cover & Health Insurance
• Shuttle bus service from local train stations, EV charging points, Cycle to Work scheme
• Newly refurbished gym with free classes and spin studio

Note: This role is part of SC Johnson’s Order Management in the EMEA Shared Service Centre; international relocation is not eligible.