Order Fulfilment Coordinator

Panaz Ltd; Burnley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Panaz Ltd as an Order Fulfilment Coordinator, overseeing the complete order journey from processing to delivery. This hands-on, dynamic role requires you to successfully liaise with multiple departments and deliver exceptional customer service, all while contributing to our reputation for quality and efficiency.

Benefits

25 days holiday plus 8 public bank holidays

Pension scheme with salary sacrifice benefit

Career progression opportunities

Inclusive company culture

Free on-site parking and social events

Qualifications

• Prior experience in sales order processing or supply chain administration preferred.
• Strong verbal and written communication skills.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Ensure a seamless order processing journey from receipt to delivery.
• Act as liaison between departments, facilitating flow of goods.
• Monitor order cut-off times and manage urgent orders.

Skills

Organisational skills

Problem-solving

Communication

Attention to detail

Collaborative teamwork

Education

Experience in order fulfilment

Tools

Order management software

Microsoft Office Suite

Job description

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We seek a proactive and organised individual to join our team as an Order Fulfilment Coordinator. In this hands-on role, you will ensure a seamless order processing journey for our customers, from the receipt of product goods to customer order, dispatch, and delivery. You will serve as a trusted liaison between multiple departments, facilitating a seamless flow of goods and delivering exceptional customer service, while upholding our reputation for quality and efficiency.

If this sounds like the right opportunity for you, pleaseapply via our careers site athttps://careers.panazcareers.com/and find out moreabout us

• Generate and analyse the Date Change Reports to track and manage order modifications.
• Liaise with suppliers, couriers, and warehouse teams to ensure that the goods the business receives arrive on time and with minimal disruption to business operations
• Monitor and track consignment movements to ensure goods can be allocated to orders. accurately
• Identify and resolve issues related to orders not dispatched, ensuring prompt order fulfilment.
• Provide updates on uncollected customer collections and follow up with the customer experience teams as required.
• Monitor order cut-off times and ensure any changes are communicated to the wider business.
• Liaise with the cutting tables to address and resolve system issues that affect operations.
• Prepare commercial invoices for export orders, ensuring compliance with the regulations.
• Act as the escalation point for urgent orders, ensuring they are given priority service.
• Assist the Stock and Planning Manager in planning print schedules and managing capacity.
• Support the delivery of project initiatives for a range of continuous improvement projects as required.

Essential Order Fulfilment and Logistics Skills

• Previous experience in order fulfilment, sales order processing, or similar supply chain administration is highly preferred.
• Excellent organisational skills with a keen attention to detail and accuracy.
• Strong verbal and written communication skills to liaise confidently with customers and colleagues.
• Proactive problem-solving approach and ability to work to tight deadlines in a fast-paced setting.
• Competency with order management or ERP software, and proficiency in Microsoft Office Suite, particularly Excel.
• An analytical approach capable of interpreting data and translating insights into improved processes.
• Experience collaborating cross-functionally within warehouse, sales, and logistics teams.

Personal Qualities for Success in Order Processing

• Customer-focused and committed to delivering an outstanding experience at every stage of the fulfilment process.
• Collaborative team player who enjoys working in a supportive and dynamic environment.
• Proactive and adaptable, able to take initiative and manage multiple priorities effectively.
• Solution-oriented with a continuous improvement mindset and willingness to embrace change.
• Reliable, trustworthy, and comfortable managing confidential information.

Why Join Our Fulfilment Team?

• Be part of a dynamic, innovative company dedicated to operational excellence and customer satisfaction.
• Competitive salary package.
• 25 days of holiday plus 8 public bank holidays.
• Pension scheme with salary sacrifice benefit.
• Career progression opportunities and ongoing professional development.
• Inclusive, collaborative company culture that values diversity, sustainability, and team success.
• Convenient workplace location with free on-site parking and regular company social events.

If you are interested in this exciting opportunity, please submit your up-to-date CV via our careers page. We look forward to welcoming you to our team!

Beware of scammers and fraudulent job postings – how to tell if this advert is genuine :

• All legitimate Panaz vacancies are posted on our careers website, and all job board postings link back to this page. If a job opportunity cannot be found on our careers website, please contact our HR team using the “Contact" button, and we will respond.
• The company will never require payment for job applications or request sensitive information during the application process.
• Application acknowledgements and interview invitations will only come from a panaz.co.uk/ TeamTailor email address.

If you suspect fraudulent contact regarding an opportunity with us, please click on the “report" button on his listing. If you have been a victim of recruitment fraud, please contact your local law enforcement authorities. Please note that Panaz cannot be held liable for claims, losses, damages, or inconveniences resulting from or in connection with the actions of imposters or fake/ cam job advertisements. Still, where necessary, we will act to report such activities.