Order Fulfilment Coordinator

Cummins Mellor; Burnley; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a dynamic operations team as an Order Fulfilment Coordinator in Burnley, ensuring efficient management and on-time delivery of customer orders. This role offers development opportunities and involvement in supporting supply chains for renowned brands, while enjoying a flexible work environment.

Benefits

Annual salary reviews

Quarterly bonuses

Flexible hours

33 days holiday including bank holidays

Training and development opportunities

Regular team events

Christmas closure

Company sick pay

Gym discounts

Sustainability initiatives

Qualifications

• Experience in order fulfilment or operations administration
• Clear communicator, both written and verbal
• Proficient in Microsoft Excel and ERP systems

Responsibilities

• Manage and analyse order updates using internal reports
• Coordinate deliveries with suppliers and couriers
• Troubleshoot undelivered or delayed shipments

Skills

Organisational skills

Attention to detail

Communication

Problem-solving

Data analysis

Tools

Microsoft Excel

ERP/order management systems

Job description

Our client is looking for an Order Fulfilment Coordinator to join its fast-paced operations team. Based in Burnley, you’ll play a vital role in ensuring customer orders are managed efficiently and delivered on time — from initial placement to final dispatch.

This is a fantastic opportunity to support the supply chains of some of the most well-known brands in the UK and internationally, while developing your career in a collaborative and dynamic environment.

What We Offer

• Starting Salary: £25,000 per year, with annual salary reviews every June
• Quarterly Bonus: £500–£2,000 based on team performance
• Flexible Hours: 37.5 hours per week
• 33 Days Holiday: Including bank holidays
• Training & Development: Ongoing learning and career progression opportunities
• Team Events: Regular socials and celebrations
• Christmas Closure: Time off from Christmas Eve through New Year
• Company Sick Pay: Up to 4 weeks (after 1 year’s service)
• Gym Discounts: Access to corporate rates at local gyms
• Sustainability & Volunteering: Join green and community initiatives with local partners
• Inclusive Facilities: Fully accessible workplace

Your Key Responsibilities

• Manage and analyse order updates using internal reports
• Coordinate with suppliers, couriers, and warehouse teams to ensure timely deliveries
• Track consignments and allocate goods accurately to orders
• Troubleshoot undelivered or delayed shipments
• Follow up on uncollected customer collections
• Monitor and communicate order cut-off times
• Collaborate with internal teams to resolve order-related system issues
• Prepare commercial invoices for international/export orders
• Prioritise and escalate urgent or high-value orders
• Assist in print scheduling and production planning
• Contribute to business-wide continuous improvement initiatives

What We’re Looking For

Essential Skills & Experience:

• Experience in order fulfilment, sales order processing, or operations administration
• Excellent organisational skills and attention to detail
• Clear and confident communicator, both written and verbal
• Problem-solver with the ability to stay calm under pressure
• Proficient in ERP/order management systems and Microsoft Excel
• Comfortable analysing data and identifying process improvements
• Able to work effectively with cross-functional teams

Personal Qualities:

• Customer-focused with a commitment to service excellence
• Team-oriented and collaborative
• Adaptable and able to manage multiple priorities
• Proactive and always looking for smarter solutions

If this sounds like you, please reach out Amy on 01254 311477 or email [e-mail]