Order Fulfilment Assistant

Princes Limited; Liverpool; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Princes Limited is seeking an Order Fulfilment Assistant for a 12-month fixed-term contract in Liverpool. This role focuses on processing customer orders, ensuring timely delivery, and enhancing customer service. The successful candidate will work closely with the Customer Development Manager to effectively manage order fulfilment challenges while providing exceptional support to customers.

Benefits

25 Days Annual Leave plus Birthday off

14.5% Pension – 5% employee opt in / 9.5% employer

Hybrid & Flexible Working - 4 Days in Office / 1 Day WFH

Flexible Holiday Option - Buy 5 Additional Days

Enhanced Family Friendly & Carers Policies

Critical Illness Cover

Learning & Development Opportunities

Potential Corporate Incentive Scheme (company performance based)

Qualifications

• Strong understanding of customer service principles.
• Knowledge of supply chain principles.

Responsibilities

• Process customer orders accurately and on time.
• Track order fulfilment and manage customer communication.
• Identify and mitigate risks to service and order delivery.

Skills

Strong verbal and written communication skills

Customer-centric mindset

Proficiency in Microsoft Excel

Job description

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Vacancy Name Order Fulfilment Assistant

Employment Type Fixed Term

Country United Kingdom

Location Liverpool

Business Area Operations

Workplace Type Hybrid

About Princes The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

Job Purpose

This is a 12 Month FTC

Works with the Customer Development Manager to provide a single point of contact based on a one stop shop philosophy for customers and Princes colleagues for all order fulfilment issues relating to a nominated group of accounts. The job holder will ensure that customer orders are processed accurately and on time and will keep the customer informed of any issue that prevents the order being delivered on time and in full.

Principal Responsibilities

• Process customer orders both EDI and Manual order entry in line with commercial agreements with regards to load fill, lead-time and delivery day, identifying any variances to this.
• Track order fulfilment to ensure orders are delivered on time in full, keeping customer updated with any variances.
• Identify in advance any risk to service from any area including stock availability, MLOR, range change and take steps to mitigate or ensure corrective steps are taken, escalating as appropriate to protect service.
• Update and issue agreed KPIs for nominated accounts using SAP and customer systems as appropriate.
• Ensure any collections/destructions are raised correctly and actioned in a timely manner by 3rd party contractors.
• Liaising with various internal and external customers to offer a first-class level of service.
  
  

Role Requirements

Knowledge

• Strong understanding of customer service principles
• Supply chain principles – covering warehousing and distribution and forecasting and planning.
  
  

Skills

• Strong verbal and written communication skills
• Customer-centric mindset
• Proficiency in Microsoft Excel
  
  

Benefits

• 25 Days Annual Leave plus Birthday off
• 14.5% Pension – 5% employee opt in / 9.5% employer
• Hybrid & Flexible Working - 4 Days in Office / 1 Day WFH
• Flexible Holiday Option - Buy 5 Additional Days
• Enhanced Family Friendly & Carers Policies
• Critical Illness Cover
• Learning & Development Opportunities
• Potential Corporate Incentive Scheme (company performance based)
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

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