Roles and Responsibilities
- Order Processing and Fulfilment
- Enter and process customer orders accurately and efficiently.
- Pick and pack orders to ensure correct items are dispatched and delivered on time.
- Maintain packaging standards to avoid damage during delivery.
- Administrative Support
- Manage the diary and scheduling of appointments.
- Handle phone calls and prioritize tasks based on urgency.
- Perform general administrative tasks to support business operations.
- Reporting and Documentation
- Record and track the number of parcels dispatched.
- Maintain accurate sales figures and share reports with your supervisor.
- Document daily activities to ensure transparency and operational efficiency.
- Stock and Project Assistance (Potential Scope)
- Support with stock management and inventory control.
- Assist with special projects as needed.
Expectations
- Punctuality and Reliability
- Arrive on time and adhere to your agreed schedule.
- Maintain consistency and dependability in task completion.
- Quality of Work
- Perform all tasks to the best of your ability, with attention to accuracy and efficiency.
- Ensure high standards of order fulfilment and administrative support.
- Independence and Accountability
- Build trust to work unattended by demonstrating competence and responsibility.
- Provide regular updates and communicate proactively with your supervisor.
- Continuous Learning
- Commit to out-of-work learning to enhance your skills in relevant software, including:
- Zoho CRM: Customer relationships and sales
- Xero: Accounting and order management
- Zoho Desk: Project and task management (soon to be implemented)
This role offers opportunities for growth and increased responsibility within the company. We look forward to working with a dedicated and proactive individual who thrives in a dynamic environment.