Order Administrator (Fixed Term)

II-VI UK, Ltd.; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Order Administrator to join their dynamic team in Glasgow. This role involves managing customer orders and ensuring timely fulfillment across diverse product lines. You will collaborate with global business units and play a vital role in maintaining customer satisfaction through effective communication and problem-solving. The company prides itself on a friendly work environment and offers a competitive remuneration package, including flexible working hours to support work-life balance. If you're looking for a role where you can grow personally and professionally, this opportunity is perfect for you.

Benefits

Contributory Pension Scheme

Subsidised Private Health Care

Free Life Assurance

Flexible Core Hours

On-site Cafeteria

Qualifications

• Experience in Order Management and ERP systems is crucial.
• Strong communication and teamwork skills are essential.

Responsibilities

• Process orders and manage customer interactions effectively.
• Ensure compliance with booking policies and customer satisfaction.

Skills

Order Management

Oracle ERP

Customer Service

Problem-solving

Communication Skills

Detail-oriented

Teamwork

MS Office

Education

Some College

Tools

Oracle R12

CRM System

Job description

At Coherent Scotland, we develop laser systems. Our systems are deployed in a wide variety of markets including renewable energy, microelectronics, fundamental research, life sciences and medicine. We aim to make a positive impact on everybody’s life by providing customers with lasers with superior reliability and performance.

Coherent Scotland has grown strongly and consistently over the past ten years, even through times of global economic slowdown. We have a healthy product development pipeline which will enable this growth to continue in the future. This will generate many exciting opportunities for personal growth within the organisation in the years to come. We develop and manufacture many different lasers on site as well as manufacturing lasers developed in other Coherent divisions.

Coherent Scotland is based at the West of Scotland Science Park in Glasgow and is a subsidiary of Coherent Corp., a global leader in the manufacture of materials, networking equipment and laser products. We are housed in a purpose-built facility with research and development, manufacturing, and marketing all on one site.

We have a friendly, business-orientated work environment and great staff facilities within our modern building, including an on-site cafeteria. In addition, we offer a competitive remuneration package which includes a contributory pension scheme, subsidised private health care and free life assurance. However, if a work-life balance is important to you, you’ll also be pleased to know that we operate flexible core hours which provide the opportunity to start your weekend early.

JOB SUMMARY

We are currently seeking an Order Administrator for a fixed term, 12-month period (in the first instance) for our facility in Glasgow, Scotland, UK.

As an OA you will be responsible for providing effective, timely and accurate processing of orders for Coherent’s diverse product lines. In this role you will interface with our global business units to ensure timely fulfillment of customer orders.

PRIMARY DUTIES & RESPONSIBILITIES

• Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales order management functions.
• Process orders for the EMEA region.
• Reconcile and audit orders to customer contracts/purchase orders.
• Ensure orders and change orders are booked in accordance with Coherent’s global bookings, SOX and revenue policies.
• Review sales order packets for completeness and accuracy.
• Enter and book orders in the global Oracle ERP system including service & rental contracts.
• Ensure on-time bookings.
• Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.
• Interface with customers, Sales, Service, Business Units and Finance to address and resolve issues related to bookings and customer satisfaction.
• Provide timely order status and tracking information to internal and external customers.
• Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements.
• Provide month-end and quarter-end support as needed to achieve corporate goals.
• Participate in projects and goals to support department and corporate goals.
• Process post-sale service orders and RMAs for replacements and depot repair orders via the CRM system.
• Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales/services.
• Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders.

EDUCATION & EXPERIENCE

• Experience in Order Management Environment with increasing levels of responsibility in order management.
• Experience in ERP systems, such as Oracle R12 Order Management, Customer Master, CRM, Service Contracts, IB.
• Experience in International Order Processing knowledge and related skills - carrier and incoterms.
• Experience in understanding inventory concepts and transactions.
• Experience with MS Office packages (Excel, Word, Outlook).
• Good written and verbal communication skills; must effectively communicate with all levels of internal and external personnel.
• Customer focused approach at work.
• Exceptional teamwork skills but also able to work on own initiative.
• Detail-oriented and organized.
• Exudes a professional presence and position.

PREFERRED ADDITIONAL SKILLS

• Competence in Spanish language, both verbal and in writing, is desirable.
• Experience with international companies and corporate environments is desirable.

SKILLS & OTHER REQUIREMENTS

• Demonstrated problem-solving and work prioritisation skills.
• Ability to keep up to date with technology and apply to business strategic plan.
• Ability to achieve results independently or working with others.
• Excellent interpersonal and communication skills; ability to communicate effectively with end-users, management, and staff.
• Ability to handle multiple priorities involving internal customer requests and demands.
• Ability to excel in a cross-organisational, cross-cultural, global team environment.
• Handle special assignments promptly and professionally.
• Set a high standard of ethics, professionalism, and competency.

WORKING CONDITIONS

Working conditions typical of a climate-controlled and professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.

SAFETY REQUIREMENTS

All employees are required to follow the site EHS procedures and Coherent Scotland EHS standards.

QUALITY & ENVIRONMENTAL RESPONSIBILITIES

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

CULTURE COMMITMENT

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Job Info

• Job Identification 2006818
• Posting Date 03/26/2025, 05:17 PM
• Degree Level Some College
• Job Schedule Full time
• Locations Todd Campus West of Scotland Science Park, Glasgow, GB (Hybrid)