ORAT People Delivery Manager

MAG (Airports Group); Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

MAG (Airports Group) seeks an ORAT People Delivery Manager for the new Terminal 2 at Manchester Airport. This role emphasizes creating a seamless service environment through effective training and colleague engagement, offering a chance to impact both employee experience and operational success.

Benefits

Flexible pension plan up to 10% contribution

Free parking

Subsidised public transport

Company discounts

2 volunteering days per year

Free VirtualGP service

Care Concierge service

Qualifications

• Experience in training and delivery for small groups.
• Ability to analyse situations and think critically.
• Time management skills to meet deadlines.

Responsibilities

• Deliver training needs analysis for T2 operations.
• Audit quality of supplier training.
• Ensure colleagues are engaged and ready to work.

Skills

Interpersonal skills

Critical thinking

Leadership skills

Job description

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Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

In this role you’ll be responsible for delivering the activities that will enable colleagues to work in the new Terminal 2, ensuring they are engaged, willing and able to do their job in the new facility from day one of operation and provide a seamless service for the customer. You’ll assist in the development and delivery of the familiarisation plan and deliver training needs analysis for the T2 operations. You’ll also audit the quality of supplier training, input into the monitoring, measurement and reporting of training activity in terms of cost, quality and attendance and collate feedback from attendees to enable continuous improvement.

What will make me successful in the role?

The ideal candidate will have experience in training and delivery for small groups, along with excellent interpersonal and leadership skills. You’ll need to be able to analyse situations, think critically, and come up with effective solutions and be able to adapt to change in a fast paced environment. You’ll also need to be able to effectively manage your time to meet deadlines and balance multiple tasks.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources, Management, and Training

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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