Oracle Simphony Support Consultant (Ref: 186327)

JR United Kingdom; Bedford; On-site; GBP 32,000 - 50,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Oracle Simphony Support Consultant to provide expert support for POS systems across multiple sites. The role involves ensuring system stability, managing configuration changes, and collaborating with various teams to enhance operations. Strong experience in Oracle Simphony support and troubleshooting skills are required for this position.

Qualifications

• Proven experience supporting Oracle Simphony POS systems (cloud or on-prem).
• Hands-on experience with Simphony configuration, ideally in a multi-site environment.
• Basic understanding of networking, databases, and hospitality tech stack.

Responsibilities

• Provide 2nd/3rd line support for Oracle Simphony POS issues.
• Carry out low-level configuration tasks including menu updates and price changes.
• Monitor POS system health and performance; resolve technical bottlenecks.

Skills

Troubleshooting

Stakeholder Management

Detail-oriented

Job description

Oracle Simphony Support Consultant (Ref: 186327), bedford

Client:

Location:

bedford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Job Title: Oracle Simphony Support Consultant

Employment Type: Contract

The Role

You’ll be the go-to expert for Oracle Simphony POS support, working closely with IT, operations, and external vendors. Your focus will be ensuring system stability, managing low-level configuration changes, and helping push out updates across our estate.

Key Responsibilities

• Provide 2nd/3rd line support for Oracle Simphony POS issues across the business.
• Carry out low-level configuration tasks (e.g. menu updates, price changes, UI layout tweaks).
• Coordinate and push configuration changes and updates across multiple locations.
• Monitor POS system health and performance; identify and resolve technical bottlenecks.
• Collaborate with IT infrastructure and service desk teams to triage and escalate issues.
• Liaise with Oracle and implementation partners where needed for bug fixes and upgrades.
• Maintain detailed documentation of system configurations and change logs.
• Assist with rollouts of new venues, upgrades, or system integrations (e.g. payments, kitchen display systems).

Requirements

• Proven experience supporting Oracle Simphony POS systems (cloud or on-prem).
• Hands-on experience with Simphony configuration—ideally within a multi-site environment.
• Familiarity with EMC (Enterprise Management Console) and reporting modules.
• Basic understanding of networking, databases, and hospitality tech stack.
• Strong troubleshooting skills and a detail-oriented approach.
• Ability to work under pressure and manage competing priorities.
• Excellent communication and stakeholder management skills.

Nice to Have

• Experience with OPERA PMS or Oracle Hospitality integrations.
• Exposure to API-based integrations (Simphony Web APIs, payment gateways).
• Background in hospitality, restaurant, or leisure environments.

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Created on 26/06/2025 by JR United Kingdom