Oracle HCM Cloud (Helpdesk) Consultant

Version 1; Newcastle upon Tyne; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Great Place to Work

Training budget

Profit share

Wellbeing policy

Awards program

Job summary

Version 1 is seeking an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern HR service solutions within a secure and complex enterprise environment.

You will lead the design, configuration and delivery of Oracle Fusion Help Desk, collaborating with HR teams, architects and technical specialists to drive best-practice solutions that improve employee experience across Core HR and lifecycle processes.

Qualifications

• In-depth hands-on experience implementing Oracle Fusion Help Desk.
• Proven expertise across design, configuration, testing and deployment.
• Deep understanding of service requests, assignment rules, SLAs, escalations, queues and agent functionality.
• Experience delivering Oracle HCM projects through the full project lifecycle.
• Strong workshop facilitation and stakeholder management skills.
• Understanding of Core HR and the wider Oracle HCM ecosystem.
• Excellent communication skills and the ability to translate business requirements into practical solutions.
• Oracle Fusion Core HR and wider HCM modules.
• HR shared services or employee service delivery environments.
• UK public sector programmes.
• Oracle Cloud HCM certifications.

Responsibilities

• Lead workshops and advise clients on Oracle Fusion Help Desk best practices.
• Design and configure Help Desk functionality including case management, routing, queues, SLAs, escalations and knowledge management.
• Ensure Help Desk solutions align with wider Oracle HCM and Core HR processes.
• Work closely with integration and technical teams to support end-to-end processes.
• Demonstrate solutions to stakeholders and drive requirements through to implementation.
• Support testing, defect resolution, deployment and transition into support.
• Build trusted client relationships and provide functional leadership throughout delivery.

Skills

Oracle Fusion Help Desk

Design & configuration

SALES/SLAs management

Workshop facilitation

Stakeholder management

Core HR knowledge

Clear communication

Lifecycle delivery

HCM ecosystem understanding

Public sector experience

Oracle Cloud HCM

Client engagement

Job description

For over30years,Version 1has been aleading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.

Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

• Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
• 37 UKOUG awardsover the last 3 years
• 13 awards- UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
• Certified Great Place to Work
• Recognised as aleader in AI & digital transformation consultingwith global delivery footprint

With3,800+ peopleand revenues exceeding€347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Job Description

YOU MUST BE ACTIVELY SC CLEARED

Shape the Future of Employee Service Delivery with Oracle HCM Cloud

We're looking for an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern, employee-centric HR service solutions within a secure and complex enterprise environment.

This is an opportunity to play a leading role in the design, configuration and delivery of Oracle Fusion Help Desk, helping organisations transform how they support and engage their workforce.

You’ll work closely with business stakeholders, HR teams, architects and technical specialists to deliver best-practice Oracle HCM solutions that make a tangible impact on employee experience.

Why This Role?

You will:

• Lead the design and delivery of Oracle Fusion Help Desk solutions on significant transformation programmes.
• Influence HR service delivery strategies and advise clients on Oracle leading practices.
• Work across the wider Oracle HCM landscape, including Core HR and employee lifecycle processes.
• Collaborate with senior stakeholders in complex, enterprise-scale environments.
• Join a team that values innovation, quality delivery and continuous learning.

What You'll Be Doing

You will:

• Leading workshops and advising clients on Oracle Fusion Help Desk best practices.
• Designing and configuring Help Desk functionality including case management, routing, queues, SLAs, escalations and knowledge management.
• Ensuring Help Desk solutions align with wider Oracle HCM and Core HR processes.
• Working closely with integration and technical teams to support seamless end-to-end processes.
• Demonstrating solutions to stakeholders and driving requirements through to implementation.
• Supporting testing, defect resolution, deployment and transition into support.
• Building trusted client relationships and providing functional leadership throughout delivery.

Qualifications

What We're Looking For

You will have:

• In-depth hands-on experience implementing Oracle Fusion Help Desk.
• Proven expertise across design, configuration, testing and deployment.
• Deep understanding of service requests, assignment rules, SLAs, escalations, queues and agent functionality.
• Experience delivering Oracle HCM projects through the full project lifecycle.
• Strong workshop facilitation and stakeholder management skills.
• Understanding of Core HR and the wider Oracle HCM ecosystem.
• Excellent communication skills and the ability to translate business requirements into practical solutions.
• Oracle Fusion Core HR and wider HCM modules.
• HR shared services or employee service delivery environments.
• UK public sector programmes.
• Oracle Cloud HCM certifications.

Additional Information

Why Join Version 1's Oracle Practice?

• Join a global Oracle practice of700+ specialists, supported by500+ certified professionalsacross the Oracle ecosystem.
• Work onlarge-scale, multi-pillar Oracle Cloud transformation programmesfor some of the UK's most recognised organisations.
• Collaborate with ahigh-performing, market-leading Oracle teamrenowned for delivering complex enterprise transformation projects.
• Be part of an organisation that providesend-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
• Leverage our deepOracle Cloud Infrastructure (OCI)expertiseto deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
• Accelerate your career through ourStrength in Balanceand leadership development programmes, supported by quarterlyPathwayscareer reviews.
• Benefit from a substantialtraining and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
• Enjoy meaningful recognition through ourAnnual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
• Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes.
• Work with prestigious clients, including organisations such as theBank of EnglandandBirmingham City Council.
• Take advantage of ourflexible hybrid working model, combining remote delivery with occasionalclient or hub-based collaboration.
• Access enhanced wellbeing and family support through ourmaternity, paternity, and Moments that Matterpolicies.
• Be part of a purpose-driven culture with opportunities to contribute toESG, CSR, DEI, volunteering, and community initiativesthat create a positive social impact.

At Version 1,you'llcombine industry-leading Oracleexpertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world's most recognised organisations.

Benefits include:

• Quarterlyperformance-related profit share
• Hybrid / Remoteworking flexibility
• CertifiedGreat Place to Workfor 10+ years running

This is hybrid based with occasional travel to your nearest base office.

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statementlocatedat: Diversity, Inclusion & Belonging | Version 1 Careers