Oracle Fusion Technical Support Analyst

Government Facility Services Ltd; Sheffield; Hybrid; GBP 57,569 - 65,965; Full time

Benefits offered by this job

25 days holidays + bank holidays

Private GP consultations

Employee Assistance Programme

Job summary

Government Facility Services Ltd is seeking an experienced Oracle Fusion Technical Support Analyst to support and develop Oracle Fusion HCM and Procurement platforms. The role focuses on hands-on support, OTBI reporting, security administration, and data integrity, working with stakeholders to deliver reliable system enhancements.

You will join the IT Systems & Digitalisation team to ensure service quality, drive resolutions, and implement changes across the application lifecycle.

Qualifications

• Experience providing second-line support for Oracle Fusion HCM and Procurement.
• Development of OTBI reports, dashboards and analytics.
• Knowledge of Oracle Fusion Security Console administration and access governance.
• Experience with user provisioning and role management in Oracle Fusion.
• Understanding of Oracle Fusion data structures and security concepts.
• Incident, problem and change management in an enterprise environment.
• Experience with Oracle quarterly release testing and deployment.
• Ability to translate business requirements into Oracle solutions.

Responsibilities

• Providing second‑line support for Oracle Fusion HCM and Procurement applications
• Investigating and resolving incidents, service requests, and system issues
• Supporting Oracle quarterly release cycles, including test planning, execution, and validation
• Developing and maintaining OTBI reports, dashboards, and analytics
• Supporting Oracle Fusion Security administration, including roles, permissions, and user access governance
• Maintaining data integrity and supporting audit and compliance activities
• Translating business requirements into Oracle solutions and system improvements
• Contributing to Oracle change, enhancement, and optimisation initiatives throughout the application lifecycle

Skills

Analytical thinking

Problem solving

Stakeholder engagement

Attention to detail

Communication

Team collaboration

Tools

Oracle Fusion Cloud (HCM/Procurement)

OTBI reporting

SQL

Oracle Fusion Security Console

Job description

Location

Location: Hybrid working, starting with 2 days per week in the Sheffield Office for the first month

Salary

Salary: £57,569.74 to £65,965.33 per annum doe

Overview

GFSL is seeking an experienced Oracle Fusion Technical Support Analyst to support and develop our Oracle Fusion HCM and Procurement platforms. This is a specialist role for someone with hands‑on experience supporting Oracle Fusion Cloud applications, developing OTBI reporting solutions, working with Oracle role‑based access control, and using SQL to troubleshoot, analyse and/or validate data. You will join the IT Systems & Digitalisation team and play a key role in ensuring the reliability, security and continuous improvement of systems that support critical operational services across the business. The role requires close collaboration with business stakeholders, delivery partners, and technical teams to maintain high service standards and deliver effective system enhancements. We’re looking for someone who takes ownership of issues and sees them through to resolution, with the confidence to engage and build effective relationships with stakeholders at all levels. You'll have strong analytical and problem‑solving skills, a keen eye for detail, and a commitment to maintaining high standards of accuracy, data integrity, and service quality.

Responsibilities

• Providing second‑line support for Oracle Fusion HCM and Procurement applications
• Investigating and resolving incidents, service requests, and system issues
• Supporting Oracle quarterly release cycles, including test planning, execution, and validation
• Developing and maintaining OTBI reports, dashboards, and analytics
• Supporting Oracle Fusion Security administration, including roles, permissions, and user access governance
• Maintaining data integrity and supporting audit and compliance activities
• Working with stakeholders to translate business requirements into Oracle solutions and system improvements
• Contributing to Oracle change, enhancement, and optimisation initiatives throughout the application lifecycle

Essential experience

• Oracle Fusion Cloud application support (HCM and/or Procurement)
• OTBI report and dashboard development
• Oracle Fusion Security Console administration
• User provisioning, role management, and access governance
• Oracle Fusion data structures and security concepts
• Incident, problem and change management within an enterprise application environment
• Oracle quarterly release testing and deployment activities
• Working directly with business stakeholders to gather and deliver requirements

Desirable experience

• BI Publisher
• SQL experience for reporting, troubleshooting, reconciliation, and data analysis
• HCM Extracts
• Experience within HR, Finance or Procurement systems

Benefits

Holidays are 25 days per year plus Bank Holidays. Non‑contractual benefits include Death in Service at 4x salary, access to private GP consultations, and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. Other benefits include a range of financial reward mechanisms and retailer discounts. We have a strong focus on safety, a supportive inclusive workplace, a competitive benefits package, and real opportunities to build your skills and progress in facilities careers.