Oracle Fusion SaaS ERP Implementation Support Engineer

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.

If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team!

Security Clearance (SC) to work with UK Government customers required, or eligibility to be security cleared.

Who is Oracle Customer Success Services?

Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.

Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers’ business objectives. We, the CSS, are setting up a new TEAM in the UK to help manage, support and improve our customers' experience with Oracle Fusion SaaS and PaaS. The new Team will be working with our UK Secure Govt Customers.

Lifecycle management

As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution. We would use your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day-to-day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them to achieve their key business process KPI’s.

What you’ll do

• As a Fusion SaaS Analyst for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers.
• A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As a Fusion SaaS Analyst, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visit.

The background you should have for this job

• Expertise in Oracle SaaS/Cloud Concepts and solutions in Fusion ERP.
• Eligibility for UK Government Security Clearance.
• UK based Resident for more than 5 years.
• BA Honours/Science Degree.
• Have hands-on experience in supporting/integrating and extending Oracle SaaS Fusion ERP.
• Expertise in configuring and optimizing applications, and understanding of performance tuning techniques.
• Security Clearance (SC) to work with UK Government customers required, or eligibility to be security cleared.

We also use

• Fusion SaaS (All)
• Cx Cloud
• EPM Cloud / On Prem
• EBS
• PSFT

Why work at Oracle

A competitive salary with exciting benefits.

Flexible and remote working so you can do your best work.