Oracle EBS Applications Support Lead / Lead Engineer

Concept Resourcing; London; Remote; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Oracle Application Support Lead to join their exciting Digital Transformation journey. This fully remote role offers the opportunity to lead a team of Application Support Engineers, driving quality and cost reduction initiatives while ensuring effective support for the Oracle EBS platform. You will oversee incident management, collaborate with business colleagues, and maintain data integrity through scripting and analysis. If you possess strong mentoring skills and a customer-centric approach, this is a fantastic opportunity to make a significant impact in a dynamic environment that values diversity and inclusion.

Qualifications

• Proven experience in a lead application support role with Oracle products.
• Strong SQL proficiency for database management and troubleshooting.
• Experience in mentoring and team leadership.

Responsibilities

• Lead and mentor Oracle Support Engineers for effective support delivery.
• Manage incidents and requests, ensuring adherence to SLAs.
• Guide team in writing scripts to analyze and update data.

Skills

Oracle Application Support

SQL

Mentoring/Team Lead

Incident Management

Problem Resolution

Oracle E-business Suite

Fusion Middleware

ServiceNow

Troubleshooting Skills

Documentation Skills

Education

Certifications in Oracle technologies

Tools

ServiceNow

Job description

Our client, a leading business management services consultancy, is currently going through an exciting Digital Transformation journey, and a skilled, UK-based Oracle Application Support Lead is required to join them in the new year to oversee their strategic project of change.

The role will be to lead and mentor the Oracle Support Engineers, ensuring effective support delivery for the platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives.

The Lead Application Support Engineer will manage a team of Application Support Engineers and will be responsible for the Oracle EBS business-facing platform, which includes the primary business operating system, client portal, system integrations, and the field service platform.

Oversee the support of the platform, managing and resolving incidents and requests, ensuring adherence to agreed SLAs. Facilitate collaboration with business colleagues to ensure timely resolution and completion.

Guide the team in writing and creating scripts to analyze and update data within the platform, ensuring alignment with business requirements and maintaining data integrity.

Experience Required:

• Recent proven experience in a lead/senior application support role with Oracle products
• Mentoring/Team Lead experience
• Experience in customer support roles, incident management, and problem resolution is highly valued
• Proficiency in SQL: Essential for database management and troubleshooting
• Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler
• Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions
• Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and Middleware, and experience in gathering logs, analyzing performance issues, and applying fixes
• Familiar with the ServiceNow platform
• Certifications in Oracle technologies advantageous
• Ability to document processes, resolutions, and knowledge articles clearly
• Excellent problem-solving abilities and a customer-centric approach
• Ability to work collaboratively in a team environment and across different regions

This role can be performed fully remote, and our client is happy to consider candidates UK-wide. Our client has offices in Birmingham and London.

If you would like to join our rapidly growing client on this exciting Digital Transformation journey and have experience in the above areas, please submit your application to Jackie Dean at Jumar for consideration.

Jumar takes great pride in representing socially responsible clients who not only prioritize diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.