OR13360 – Complaints Officer

Carrington Blake Recruitment; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a candidate to handle complaints related to SEND provision. The role is remote and full-time, offering £49.91 an hour. Responsibilities include investigating complaints, ensuring compliance with statutory guidance, and communicating outcomes clearly to complainants. The application is open until 30 Sep 2025, and candidates should send their CVs to the provided email.

Qualifications

• Experience in handling complaints related to SEND provision.
• Ability to communicate clearly and sensitively with complainants.

Responsibilities

• Receiving and logging complaints related to SEND provision.
• Investigating complaints thoroughly and impartially.
• Ensuring compliance with statutory guidance.

Job description

• Remote
• Full time
• £49.91 an hour

Supplier submission deadline – 30 Sep 2025

Receiving and logging complaints related to SEND provision.

• Investigating complaints thoroughly and impartially, often liaising with schools, professionals, and service providers.
• Ensuring compliance with statutory guidance, such as the SEND Code of Practice
• Communicating outcomes clearly and sensitively to complainants.

Until the 31/12/25

This position is able to be worked from home

If you think this job role is for you, please send your CV to [e-mail]