Optometry Liaison Specialist

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A large NHS Trust in the UK is seeking a clinical administrator for the Optometry Department. You will provide a comprehensive patient-centered service, manage patient income, coordinate appointments, and handle various administrative duties. Ideal candidates should have relevant experience and strong communication skills. Join a nurturing organization committed to equality and inclusion.

Qualifications

• Experience in clinical administration or a related field is preferred.
• Strong communication skills are essential.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Manage clinical and private patient income.
• Oversee clinical contact lens orders and coordination of appointments.
• Handle telephone queries and administrative processes.
• Maintain communication networks and arrange meetings.

Job description

Overview

To provide a specialised, comprehensive and confidential patient centered clinical administration and secretarial service to the Optometry Department in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism. To be the central point of contact for the Optometry Team to support the multiple financial pathways in the Optometry and Ophthalmic Imaging Department.

Please note that sponsorship is not eligible for this post. Secondment will be considered for internal candidates. If you are successful after interview, you must obtain approval from your current line manager to accept the offer.

Responsibilities

• Manage clinical and private patient income and support graduate optometrist training.
• Oversee clinical contact lens orders, HES voucher processes, and sensory support appointments coordination.
• Handle telephone queries, typing clinical letters, processing HR documents, expenses, and invoicing for DVLA and Farnsworth tests.
• Maintain communication networks, manage mail, arrange meetings, and regularly review administrative systems for efficiency.

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. The Trust has modern facilities and is recognised for its role in research and innovation as part of its reputation as a leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation. By joining our journey, you will be part of a passionate, talented team with access to a wide range of learning and development opportunities.

Equality and Inclusion

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and perspectives available in our diverse society. We want everyone to feel respected, valued, can achieve their potential and receive appropriate care. We will promote equality and human rights principles of fairness, respect, equality, dignity and autonomy as part of the organisation's core values.