Optometrist Coordinator

Vision Express; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading optical retailer as an optometrist coordinator. This role focuses on enhancing customer experiences by providing exceptional service and support. You'll be part of a dynamic team dedicated to making each visit special, with opportunities for training and career growth.

Qualifications

• Experience in a customer-facing environment is beneficial.

Responsibilities

• Booking appointments and providing a warm welcome.
• Ensuring excellent care throughout customer visits.

Skills

Customer Service

Teamwork

Job description

Are you passionate about creating a seamless experience for your customers?

We are looking for an optometrist coordinator to join our retail team. No previous optical experience? Not to worry! We provide all the training and support you need. Your focus will be on helping us change the game by creating joy in vision for our customers throughout their journey with us.

What can you expect from the role?

At Vision Express, we win together. All our colleagues play a role in making our customers feel special — from a warm welcome to ensuring our clinics are well-organized and their experience is seamless.

The role of an optometrist coordinator offers more responsibility and involvement than a typical retail position. No two days are the same. You will bring our brand to life from the first customer interaction — booking appointments, providing a warm welcome, and ensuring excellent care throughout their visit.

You will also be involved in shaping our success. Working closely with your colleagues, you will be part of a busy environment where everyone works toward the same goal, with our culture and values at the heart of everything we do.

About you

Previous optical experience isn’t necessary to join our retail team. However, experience in a customer-facing environment and a passion for creating a unique customer experience are beneficial.

We believe you matter. That’s why we are committed to making this a job you enjoy by recognizing your achievements and involving you in shaping our success. Our leaders will support your career with excellent training and development opportunities. There are limitless horizons to match your career goals, whether developing into a management role or progressing into professional optometry.