Optometrist Coordinator

Vision Express; Greenhithe; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate optometrist coordinator to enhance customer experiences in a retail setting. This role promises variety, with responsibilities ranging from welcoming customers to ensuring their needs are met throughout their visit. With no prior optical experience necessary, this opportunity is perfect for those with a background in customer service who are eager to learn and grow. Join a supportive team that values your contributions and offers training to help shape your career, whether in management or professional optometry. Be part of a culture that prioritizes joy in vision for every customer.

Qualifications

• Experience in a customer-facing environment is beneficial.
• Passion for creating a unique customer experience.

Responsibilities

• Create a seamless customer experience from appointment booking to in-store care.
• Work closely with colleagues to ensure a welcoming environment.

Skills

Customer Service

Communication Skills

Team Collaboration

Job description

Are you passionate about creating a truly seamless experience for your customers? We are looking for an optometrist coordinator to join our retail team. If you don’t have previous optical experience, not to worry as we can provide you with all the training and support that you need. Your focus here is helping us to change the game by creating joy in vision for our customers throughout their journey with us.

What can you expect from the role?

At Vision Express we win together, so all our colleagues have a role to play in making our customers feel special, from a warm welcome, to ensuring our clinics are organised in store and that their experience is truly seamless.

The role of an optometrist coordinator offers more responsibility and involvement than your normal retail position. The beauty of this role is that no two days are ever the same. It is up to you to bring our brand to life from the first experience our customers have with us - from booking their appointments, to providing the best welcome and making sure they are looked after throughout their time in store.

You will also be involved in shaping our success. Working closely with your colleagues in store, you will be part of a busy environment where everyone is working towards the same goal and where our culture and values are at the heart of everything we do.

About you

Previous optical experience isn’t needed to join our retail team, however, previous experience in a customer-facing environment with a passion for creating a unique customer experience is beneficial.

We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our Game Changing leaders will support your career with excellent training and development opportunities. There are limitless horizons to suit your career goals whether that be developing into a management role or progressing into professional optometry.