Optometrist

Zest Business Group; Jarrow; On-site; GBP 26,000 - 30,000; Full time

Job summary

An expanding group of independent Opticians is seeking a dedicated Opticians Practice Manager for their well-established practice in North Shields. This full-time role involves leading a small team, ensuring high levels of customer satisfaction, and maintaining operational standards. The ideal candidate will have a strong background in customer service, team management, and sales, with a commitment to practice development. This is a fantastic opportunity to join a family-oriented practice that values quality over volume and offers personalized services to its loyal patient base. If you're a reliable and confident leader, this role is perfect for you.

Benefits

Bonus scheme

Qualifications

• Experience in managing a team within an Opticians environment.
• Strong customer focus and sales savvy.

Responsibilities

• Manage a team to achieve sales performance and customer satisfaction.
• Deliver excellent customer service and maintain professionalism.

Skills

Customer Service

Team Management

Sales Skills

Organizational Skills

Communication Skills

Problem Solving

Tools

POS System

Job description

Opticians vacancies and Optical Practice Manager jobs based in North Shields, Tyne & Wear.

An expanding group of independent Opticians based in the North East are looking for a full time Opticians Practice Manager for their well established practice in North Shields, working Monday to Friday!

Opticians Practice Manager - Role

• Family oriented independent Opticians with a very loyal patient base
• Single testing with a focus on quality rather than volume
• Offers personalised services to all patients
• Managing a team of around 4-5 people in total
• Deliver excellent customer service and demonstrate a high degree of professionalism and confidentiality.
• Manage the team to achieve high levels of sales performance and customer satisfaction.
• Maintain up to date knowledge of our products to recommend the best solution.
• Ensure store stock is displayed effectively, hygienically and products and equipment are secured according to Company guidelines
• Accurately operate the POS system and accounts for all transactions (cash, credit, returns)
• Perform work accurately and thoroughly despite time pressure and customer volume, whilst maintaining a friendly and professional attitude.
• Identify situations involving unsatisfied customers and act quickly for resolution, keeping notes to convey effective handovers between staff.
• Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs.
• Being proactive in keeping up to date with operational standards and training modules to further their knowledge.
• Assist with contact lenses and dispensing glasses.
• Working 5 from Monday to Friday
• Practice opening times from 8.30am to 5pm
• Salary between £26,000 to £30,000 DOE
• Bonus scheme

Opticians Practice Manager - Requirements

• Previous experience of working within an Opticians
• Previous experience of managing a leading a team
• Committed to the practice development and driven to succeed
• Customer focused
• Sales savvy
• Confident
• Reliable
• Excellent organisational and communication skills

To apply for this role please send your CV or call 0114 238 1726 for more information.