Optimising Care Facilitator

NHS; Kingston upon Hull; On-site; GBP 26,000 - 30,000; Full time

Job summary

The NHS is seeking a passionate Optimising Care Facilitator to enhance diabetes care. You will educate and empower patients through behaviour change interventions, ensuring excellent health outcomes. This is a vital role with a focus on both individual support and group education, ideally suited to those committed to continuous learning about diabetes management.

Qualifications

• Expertise in Behaviour Change through techniques like Motivational Interviewing.
• Ability to deliver high-quality diabetes education to patients.

Responsibilities

• Provide support to individuals living with diabetes.
• Apply behaviour change principles to empower patients.

Skills

Behaviour Change Management

Communication Skills

Continuous Learning

Education

NVQ/Diploma Level 4 in Health and Social Care

Care Certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job summary

Are you passionate about Diabetes and looking to take the next step in your career? Do you have a keen interest in supporting patients through behaviour change to manage their diabetes more effectively?

We are excited to offer an opportunity for an Optimising Care Facilitator worker to join our dynamic and supportive team at CHCP.

In this role, you will play a pivotal part in supporting individuals with diabetes to achieve better health outcomes through tailored education, guidance, and behaviour change interventions.

Additionally, this post requires that you have the ability to travel between locations to carry out your work.

Base will be confirmed once in post.

Main duties of the job

Key Responsibilities:

• Provide support to for Diabetes Care: Deliver support, education, and advice to individuals living with diabetes, ensuring optimal outcomes across the adult population and types of diabetes.
• Behaviour Change Management: Apply the principles of behaviour change to empower patients to make sustainable lifestyle changes that improve their diabetes control, reduce complications, and enhance quality of life. This includes the use of motivational interviewing and other therapeutic techniques.
• Education & Training: Deliver high-quality diabetes education to patients, their families, and colleagues, ensuring a holistic approach to care. Facilitate group and individual educational sessions on topics such as medication management, blood glucose monitoring, nutrition, exercise, and stress management. Key Requirements:
• Expertise in Behaviour Change (e.g., Motivational Interviewing, CBT, or other behaviour management techniques).
• Excellent Communication Skills, with the ability to build rapport and inspire patients to adopt and maintain behaviour changes.
• Commitment to Continuous Learning, keeping up-to-date with the latest research and developments in diabetes care.

For further information, please contact Tracy Cetin, Clinical Team Lead on07964686978 or email [e-mail]

About us

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard;at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Details Date posted

09 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pa/pr

Contract

Permanent

Working pattern

Full-time

Reference number

810-6890976-D

Job locations

Health House

Hull

HU106DT

Job description Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Job description Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification Qualifications Essential

• NVQ/Diploma Level 4 in Health and Social Care or equivalent level of knowledge, skills and experience
• Care Certificate or willingness to undertake this within induction period

Knowledge Essential

• Knowledge of planning and completing existing patient support assessments
• Demonstrate awareness of insulin dependent diabetes
• Clear understanding of supporting and guiding patients with aspects of their care
• Clear understanding of patient needs to support self-management in the community
• Knowledge of a range of software programmes including Microsoft Word, Excel and Outlook
• Knowledge of completing risk assessments

Desirable

• Knowledge of policies, procedures and practices relating to the INCS
• Knowledge of techniques used to support and motivate behaviour change in individuals
• Knowledge of relevant legislation e.g. Mental Health Act (1983), Mental Capacity Act (2005), Safeguarding Adults and Deprivation of Liberty (DOLS)
• Knowledge of SystmOne

Experience Essential

• Experience of completing patient assessments in a variety of settings including patients' own home or Treatment Room
• Experience of working in a health and/or social care setting
• Experience of undertaking risk assessments
• Experience of keeping accurate records and inputting data into relevant database systems
• Experience of working with people with a range of health needs and adults with complex health care conditions
• Experience of working with people with diabetes and other nursing needs e.g. wound care
• Experience of liaising and working with multidisciplinary teams or care teams

Person Specification Qualifications Essential

• NVQ/Diploma Level 4 in Health and Social Care or equivalent level of knowledge, skills and experience
• Care Certificate or willingness to undertake this within induction period

Knowledge Essential

• Knowledge of planning and completing existing patient support assessments
• Demonstrate awareness of insulin dependent diabetes
• Clear understanding of supporting and guiding patients with aspects of their care
• Clear understanding of patient needs to support self-management in the community
• Knowledge of a range of software programmes including Microsoft Word, Excel and Outlook
• Knowledge of completing risk assessments

Desirable

• Knowledge of policies, procedures and practices relating to the INCS
• Knowledge of techniques used to support and motivate behaviour change in individuals
• Knowledge of relevant legislation e.g. Mental Health Act (1983), Mental Capacity Act (2005), Safeguarding Adults and Deprivation of Liberty (DOLS)
• Knowledge of SystmOne

Experience Essential

• Experience of completing patient assessments in a variety of settings including patients' own home or Treatment Room
• Experience of working in a health and/or social care setting
• Experience of undertaking risk assessments
• Experience of keeping accurate records and inputting data into relevant database systems
• Experience of working with people with a range of health needs and adults with complex health care conditions
• Experience of working with people with diabetes and other nursing needs e.g. wound care
• Experience of liaising and working with multidisciplinary teams or care teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

City Health Care Partnership CIC

Address

Health House

Hull

HU106DT

Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)

Employer details Employer name

City Health Care Partnership CIC

Address

Health House

Hull

HU106DT

Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)