Optimisation Advisor

Mapyx Limited; Newcastle upon Tyne; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A healthcare services company seeks an Optimisation Advisor to support change projects across NHS workforce services. The role involves working with stakeholders to ensure effective transitions and delivering key project tasks. You will need experience in stakeholder management and problem-solving skills. This hybrid position is based in Newcastle, Fleetwood, or Wakefield, offering benefits like flexible working and career development.

Benefits

27 days leave plus 8 bank holidays

Flexible working hours

Career development opportunities

Excellent pension scheme

NHS Car lease scheme

Qualifications

• Experience in supporting change projects.
• Strong ability to build relationships with stakeholders.
• Ability to manage multiple concurrent projects.

Responsibilities

• Support multiple optimisation projects across NHS.
• Build relationships with system and service suppliers.
• Create reports outlining project progress and problems.

Skills

Problem-solving

Stakeholder management

Communication skills

Project management

Job description

Overview

Do you enjoy solving problems, supporting change, and working with people to make things better?

Are you looking for a role where you can grow your skills, make a difference, and be part of something meaningful?

We’re looking for a motivated and collaborative Optimisation Advisor to join our Workforce Services Directorate, on our Electronic Staff Record (ESR) workstream. We are working alongside the ESR Central team to support NHS Organisations get the most out of ESR, helping them utilise the systems functionality more effectively and to ensure accurate data to drive business decisions. You’ll work with Optimisation Leads to help deliver projects that unlock the full benefits of ESR. You’ll meet with external stakeholders, build strong working relationships, and help remove any barriers to progress. Your role will support the wider project team in achieving successful outcomes. This includes working with complex data, completing key project tasks, and guiding Optimisation Administrators to carry out updates in ESR where needed.

This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield.

What do we offer?

Benefits

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme

As an Optimisation Advisor, you’ll support the delivery of change projects across NHS workforce services. You’ll work closely with the Optimisation Lead and other stakeholders to help services transition smoothly and successfully.

Your responsibilities

• Provide support, and report to the Optimisation Lead.
• Support in multiple optimisation projects to ensure successful adoption of change for both NHSBSA and organisations using WSD services and systems.
• Build excellent working relationships internally and externally, with system and service suppliers, customers and a wide range of stakeholders.
• Adopt a forward-thinking approach by continuously reviewing the effectiveness of the optimisation activities to identify improvements.
• Ensure active engagement from Optimisation Administrators, providing clear direction, updates and actions to enable a positive change experience.
• Support the implementation of business change, highlighting risks, issues and actions in line with required standards across a number of concurrent projects and diverse stakeholder groups.
• Use high-functioning communication skills to encourage a collaborative customer focused approach.
• Line manage direct reports and oversee the effective implementation of policies relating to appraisal, absence management, disciplinary, grievance, performance monitoring and personal development plans.
• Prepare user guidance documents, briefings and process mapping to support the implementation of improvements and process change, ensuring that the benefits of the change activities are identified, measured and owned.
• Create highlight reports for the Operational Management Team that outline progress, identify problems and propose solutions. Ensure lessons learned are integrated into future activities by conducting evaluations and assessing results.
• Collaborate with WSD project teams including internal and external members, acting as a subject matter expert. Promote the benefits of WSD systems across the NHS and beyond throughout optimisation activities.
• Where appropriate collaborate with stakeholders within the wider Workforce Services Directorate and other NHSBSA services to ensure successful delivery of optimisation projects.
• Participate in broader organisational activities where own recognised strengths may be utilised.
• Be accountable for your own personal development requirements to be fully equipped to meet current and future management and organisational needs.

We are people connected to care. In this role, you are accountable for