Optical Store Manager - Kings Cross, Central London

Zest Business Group Ltd; City Of London; On-site; GBP 41,000; Full time

Job summary

A leading independent eyewear brand in Central London is seeking an experienced Optical Store Manager for their Kings Cross location. The role involves managing a small team to ensure high-quality service and operational excellence. Ideal candidates will have experience in optical management, a passion for design, and strong customer service skills. The position offers a competitive salary of £40,341 along with attractive benefits including complimentary spectacles and ongoing development opportunities.

Benefits

Complimentary spectacles

Eye examinations

Generous discounts

Paid time off

Annual season ticket loan

Cycle to work scheme

Life assurance

Enhanced pension

Ongoing development and career progression

Qualifications

• Previous experience managing within an optical or eyewear setting.
• Strong commercial awareness and people management skills.
• Confident communicator across all channels.

Responsibilities

• Ensure smooth day-to-day running of the store.
• Oversee all dispensing activities and support clinical excellence.
• Act as a brand ambassador and represent company's values.

Skills

People management

Commercial awareness

Customer service

Communication

Self-motivation

Job description

Optical Store Manager - Kings Cross, Central London
Full Time | £40,341 + Benefits | Independent Eyewear Brand

One of London's most exciting and unique eyewear brands is looking for a full-time Optical Store Manager to lead their Kings Cross store in Central London.

With several beautifully designed stores across Central London, the brand blends traditional frame craft with modern techniques, offering handmade eyewear and a memorable retail experience. The Kings Cross location sits in a striking space that reflects the area's industrial heritage, with original brickwork, steel beams and polished concrete floors.

You'll be managing a small team of three, supported by an Assistant Manager, and will be central to delivering the quality, service and style the brand is known for.

The Role

• Ensure the smooth day-to-day running of the store
• Oversee all dispensing activities and support clinical excellence
• Work closely with the in-store optometrist, assistant manager and wider retail team to deliver exceptional customer service
• Take ownership of operational and commercial performance, identifying areas for improvement
• Support ongoing recruitment, onboarding and team development
• Collaborate with external glazing partners, ensuring precise and high-quality lens selection and fitting
• Maintain and protect stock, assets and operational procedures
• Act as a brand ambassador, representing the company's values in-store and beyond
• Deliver regular training and help create engaging development plans for your team

Requirements

• Previous experience managing within an optical or eyewear setting
• A background in independent or boutique practice is ideal
• Strong commercial awareness and people management skills
• Passion for detail, design, and customer service
• Confident communicator across all channels
• Self-motivated and able to work independently

Salary & Benefits

• Salary: £40,341
• Contract: Permanent, full-time (40 hours per week)
• Complimentary spectacles, eye examinations, and generous discounts
• Option to buy and sell holiday
• Paid time away for the important moments in life
• Annual season ticket loan
• Cycle to work scheme
• Life assurance
• Subscription to Champion Health
• Unlimited access to You Can Now Business Skills Training
• Enhanced pension and parental leave
• Regular team events
• Ongoing development and career progression

Store Opening Hours
Monday - Saturday: 10:30am - 7:00pm
Sunday: 12:00pm - 6:00pm

This is a full-time role, working 5 days a week including weekends and late shifts on a rota basis.

To apply for this role, please send a copy of your CV or call 0114 238 1726 for more information.