Optical Store Manager

Vision Express; City of Westminster; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Monthly commission

Holiday allowance

Pension

Discounted eyewear

In-store incentives

Learning & development

Career progression

Brand access

OneSight support

Job summary

Sunglass Hut in Westminster, part of EssilorLuxottica, is seeking an Optical Store Manager to lead a high‑performing team and deliver expert eyewear solutions.

You will coach staff, drive sales and KPIs, ensure exemplary customer experiences, and maintain store standards. This role blends clinical optics knowledge with inspiring leadership in a dynamic fashion‑focused environment.

Qualifications

• Experience managing optical retail teams.
• Strong knowledge of optics and eyewear.
• Ability to drive sales and deliver excellent customer service.

Responsibilities

• Own the day-to-day running of the store.
• Lead exceptional customer and patient experiences.
• Use optical expertise to assist customers with solutions.
• Build, coach and inspire a high-performing team.
• Drive sales, KPIs and profitability.
• Recruit, develop and retain great talent.
• Turn performance insights into action.
• Maintain operational excellence and compliance standards.
• Create an engaging culture for customers and colleagues.

Skills

Optical retail mgmt

Team leadership

Customer service

Sales leadership

Communication

Tools

MS Office

Job description

Lead the store. Inspire the team. Bring your optical expertise.

At Sunglass Hut, we don't just sell eyewear. We help people look good, feel confident and see life through a different lens.

As an Optical Store Manager, you'll combine your optical expertise with inspiring leadership, creating an exceptional customer experience while driving commercial success. You'll lead from the front, support your team to perform at their best and ensure every customer receives expert advice tailored to their needs.

Born in Miami and part of the EssilorLuxottica family, we're fashion-focused, customer-obsessed and powered by passionate people. With over 3,000 stores worldwide, we bring together iconic brands, innovative eyewear and industry-leading expertise.

This is your chance to take ownership of your store, develop a high-performing team and make a real impact in a growing optical environment.

What you'll do

• Own the day-to-day running of the store
• Lead exceptional customer and patient experiences
• Use your optical expertise to support customers in finding the right solutions for their lifestyle and vision needs
• Build, coach and inspire a high-performing team
• Drive sales, KPIs and profitability
• Recruit, develop and retain great talent
• Turn performance insights into action
• Ensure operational excellence and compliance standards are maintained
• Create an engaging culture where customers and colleagues thrive

What you'll bring

• Previous management experience within an optical retail environment
• Strong knowledge of optics, eyewear and customer eye care journeys
• A passion for delivering expert advice and exceptional customer service
• Strong commercial instincts and a proven track record of driving results
• Confidence leading, motivating and developing teams
• Excellent communication, organisation and problem-solving skills
• The ability to balance clinical credibility with commercial success
• Energy, ownership and a hands‑on leadership style
• Confidence using systems and Microsoft Office tools

What's in it for you

• Competitive salary plus monthly commission
• Generous holiday allowance and pension
• Discounted eyewear across our iconic brands
• In-store incentives and recognition programmes
• Ongoing learning and development opportunities
• Career progression across Sunglass Hut and the wider EssilorLuxottica family
• Access to world‑renowned brands and industry‑leading innovation
• The opportunity to support OneSight and help change lives through vision care

Why EssilorLuxottica?

Because we're more than just eyewear.

We're a global brand with a strong local feel, where individuality is celebrated, expertise is valued and great leaders are empowered to make a difference. Here, you'll have the freedom to lead your store your way, while being supported by one of the world's largest eyewear companies.

Ready to lead with style, expertise and vision?

Join Sunglass Hut and help shape the future of optical retail while building an exceptional career.