Optical Manager - Durham

Asda; Woodside; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Discretionary bonus

Pension up to 7% matched

15% colleague discount

Job summary

Asda Opticians seeks a fully qualified dispensing optician to lead and supervise the optical team, ensuring high-quality patient care and efficient clinic operations. You will manage optometrists and optical assistants, oversee compliance and meet department targets while delivering excellent customer service.

With a supportive Head Office network and a structured rota, you will coach colleagues, develop skills, and drive performance in a fast-paced retail optics environment.

Qualifications

• Fully qualified dispensing optician registered with the GOC.
• On track to meet CPD points requirement.
• Proven coaching and leadership ability.

Responsibilities

• Oversee and manage the entire optical operation.
• Lead a team of Optometrists and Optical Assistants.
• Ensure compliance processes and procedures.
• Review sales forecasting and department targets.
• Handle customer queries and provide high-quality patient care.
• Manage clinic operations and shop floor processes.
• Coach and develop team and colleagues.

Skills

Dispensing Optician

People Leadership

Customer Service

CPD Compliance

Education

GOC Registration

CPD Active

Job description

At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Manager's who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance. Rota: Week 1 Monday - 09:00 - 17:30 Tuesday - 09:00 - 17:30 Wednesday - 09:00 - 17:30 Thursday - 09:00 - 17:30 Friday - 09:00 - 17:30 Week 2 Saturday - 09:00 - 17:30 Monday - 09:00 - 17:30 Tuesday - 09:00 - 17:30 Wednesday - 09:00 - 17:30 Thursday - 09:00 - 17:30 About You Our Optical Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You'll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively You'll be: A fully qualified dispensing optician registered with the GOC On track to meet the statutory points requirement for CPD Confident in coaching others Able to provide excellent customer and patient care Driven and ambitious to ensure the department meets its targets You'll have proven leadership skills in a fast-paced Optics environment Organised and able to manage your time effectively You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online.
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Your professional indemnity insurance
• GOC fees paid
• CET package
• Flexible working patterns in accordance with 7 days opening
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.