Optical Colleague - Redditch

Asda Stores Ltd.; Redditch; Hybrid; GBP 20,000 - 23,000; Full time

Job summary

A leading retail company in the United Kingdom seeks an Optical Assistant to prepare patients for eye examinations and enhance customer service. Responsibilities include dispensing spectacles, managing repairs, and providing training in optical processes. Candidates must be over 18 and possess strong communication skills. This role offers a flexible work pattern, competitive benefits, and the potential to progress into higher qualifications within the optical field.

Benefits

Colleague discount

Discounted services

Company pension

Wellbeing support

Parental leave policies

Qualifications

• Must be over 18 and pass an enhanced safeguarding check.
• Good communication skills with customers.
• Friendly and organized personality.

Responsibilities

• Prepare patients for eye examinations and explain procedures.
• Dispense spectacles and contact lenses, manage repairs.
• Complete pre-screening examinations and book appointments.

Skills

Customer service

Problem solving

Attention to detail

Computer skills

Job description

Qualifications & Requirements

To be employed in this role you must be over the age of 18 and pass an enhanced safeguarding check. Our stores operate 24 hours per day, 7 days per week, with that brings a wide variety of shift patterns - if you're looking for flexible working to fit around your lifestyle, then look no further! We'll work with you on your shifts, but late and weekend working is a requirement of the role and we may need to be flexible with your work pattern.

Our in-store Opticians are hugely popular with our customers and they'll expect the same warmth and friendliness they get everywhere else in the store - as well as being confident and relaxed about discussing personal ocular health issues, quickly resolving customer problems and taking customers to the right products.

Responsibilities

You will be responsible for preparing patients for their eye examination and explaining what each stage of the eye test involves, completing pre-screening examinations and booking appointments for customers.

You will also be dispensing spectacles and contact lenses as well as dealing with repairs and adjustments while ensuring stock has been received by the supplier. We'll help you to become a star colleague from learning how to dispense glasses and contact lenses, looking after repairs, adjustments and glasses verification to teaching contact lens insertion and removals - with our great training and support, we'll help you keep getting better and better.

You’ll either complete our dedicated Asda Optical Step In training programme or have the opportunity to enroll on to the Level 3 Optical Assistant Apprenticeship, the training route you take depends on which nation you work and whether you meet the apprenticeship entry requirements but either way, Asda will support you in becoming a fantastic optical colleague, who can deliver amazing customer service and patient care. Once you become a fully trained optical colleague, there are opportunities to progress your career at Asda Opticians. We may offer our high performing colleagues a chance to become a GOC registered Dispensing Optician via the Level 6 Dispensing Optician Apprenticeship.

You’ll be naturally friendly, highly organised and want to get stuck in, working with your team to deliver great results. You have good computer skills, attention to detail and you communicate well with customers. You also love problem solving and are confident working with numbers. You're passionate about helping people and care about giving customers a great healthcare experience, helping them find what they need and having a chat along the way.

Training & Development

As part of our commitment to your growth, you’ll receive training in dispensing glasses and contact lenses, repairs, adjustments, glasses verification, contact lens insertion and removals. You can progress to higher roles including a Level 6 Dispensing Optician Apprenticeship if you meet the requirements.

Benefits

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.