Optical Assistant - Online Retailer - Bury (Greater Manchester)

Zest Business Group; Manchester; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading online retailer is seeking an experienced Optical Assistant to join their customer service team in Bury. You will assist customers with selecting eyewear and provide expert advice via multiple channels. The ideal candidate will have proven experience and strong product knowledge in prescription eyewear. The position offers competitive salary and good work-life balance.

Benefits

Salary: £24,500 - £25,000 (depending on experience)

26 days + Bank Holidays

Staff discount

Pension scheme

Professional development fees paid

Qualifications

• Proven experience as an Optical Assistant.
• Strong product knowledge across prescription lenses and designer eyewear.
• Excellent communication and multitasking skills.

Responsibilities

• Assist customers with frame and lens selection for prescription eyewear.
• Handle enquiries via phone, email, and live chat.
• Offer expert advice on prescription lenses, product features, and styling.

Skills

Proven experience as an Optical Assistant

Strong product knowledge across prescription lenses and designer eyewear

Excellent communication and multitasking skills

Confident using IT systems in a customer service setting

Calm, professional, and proactive attitude

Job description

Optical Assistant - Online Retailer - Bury (Greater Manchester)

Optical Assistant - Online Retailer - Bury (Greater Manchester)

Salary: £24,000 - £25,000 | Full or Part Time (min 30 hours/week) | Permanent
Location: Head Office, Bury, Greater Manchester

Overview

A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team of one of the UK's largest independent online retailers of luxury sunglasses and prescription eyewear.

Based at a modern head office in Bury, you\'ll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You\'ll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.

Key Duties

• Assist customers with frame and lens selection for prescription eyewear
• Handle enquiries via phone, email, and live chat
• Offer expert advice on prescription lenses, product features, and styling
• Support order tracking, aftercare, and customer issue resolution
• Work closely with in-house teams including the optical lab and fulfilment

Requirements

• Proven experience as an Optical Assistant
• Strong product knowledge across prescription lenses and designer eyewear
• Excellent communication and multitasking skills
• Confident using IT systems in a customer service setting
• Calm, professional, and proactive attitude

Benefits

• Salary: £24,500 - £25,000 (depending on experience)
• Hours: Full or part time (30 - 37.5 hours/week), 9am - 5pm
• Primarily Monday to Friday with occasional weekends
• Holidays: 26 days + Bank Holidays
• Other: Staff discount, pension scheme, professional development fees paid

To Apply

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Job Info

• Job Title: Optical Assistant - Online Retailer - Bury (Greater Manchester)
• Company: Zest Business Group
• Location: Head Office, Bury
• Salary: £24,500 - £25,000 Per annum
• Posted: Sep 24th 2025
• Closes: Oct 25th 2025
• Sector: Medical, Pharmaceutical & Scientific
• Contract: Permanent
• Hours: Full Time

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