Optical Assistant

Boots; Sittingbourne; On-site; GBP 18,000 - 23,000; Full time

Job summary

Boots Optical Assistant sits at the heart of our Boots Franchise Opticians practice, greeting customers and helping them find the right eyewear solution. Based in our practice, you’ll work with the practice manager and colleagues to deliver a patient-centered service throughout the eye-care journey.

From dispensing glasses and contact lenses to assisting with pre-screenings and eye-tests, you’ll play a hands-on role in daily operations, repairs, and aftercare.

Qualifications

• Passion for customer care.
• Enthusiasm for learning and personal development.

Responsibilities

• Order, dispense and collect glasses and contact lenses
• Support with eye-tests and pre-screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain floor standards

Skills

Customer care

Willingness to learn

Job description

As an Optical Assistant you will be a fundamental part of our Boots Franchise Opticians practice team, being the first and last person that our customers interact with. You will be based in practice and report to the practice manager. You will build great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them - no two days will be the same.

Key responsibilities

• Order, dispense and collect glasses and contact lenses
• Support with eye-tests and pre-screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain floor standards

What you'll need to have (our must-haves)

• Passion for customer care
• Enthusiasm for learning and personal development

Salary: Highly competitive salary with additional benefits and rewards.