Optical Assistant

Boots; Brownhills; On-site; GBP 21,000 - 26,000; Full time

Job summary

Boots Opticians is hiring an Optical Assistant to be the first and last point of contact for customers, based in practice and reporting to the practice manager. You’ll greet clients, assist in pre-screening for eye-tests, and help customers find the right eyewear solution while delivering exceptional service.

The role involves dispensing, supporting eye-tests, aftercare, and handling administrative duties. We value enthusiasm for learning and a passion for customer care to create a welcoming,

Qualifications

• Customer care passion is required.
• Willingness to learn and develop.
• Experience in a clinical environment is a plus.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks associated with dispensing prescriptions.
• Maintain floor standards.

Skills

Customer care passion

Enthusiasm for learning

Job description

Salary: Highly competitive salary with additional benefits and rewards.

What you'll be doing

As an Optical Assistant you will be a fundamental part of our Boots Franchise Opticians practice team, being the first and last person that our customers interact with.

You will be based in practice and report to the practice manager. You will build great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them - no two days will be the same.

Key Responsibilities

• Order, dispense and collect glasses and contact lenses
• Support with eye-tests and pre-screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain floor standards

What You’ll Need To Have (our Must-haves)

• Passion for customer care
• Enthusiasm for learning and personal development

It would be great if you also have

• Experience in a clinical environment

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.

Rewards designed for you

We offer a range of excellent rewards and benefits that will be discussed at interview stage.

A Bit About Us

At Boots Opticians, we help everyone see what's possible, from our customers to our colleagues. We're a proud equal opportunity employer, and the diversity of our colleagues is so important to us, as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us, and be brilliant with Boots.

What's Next

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.