Optical Assistant

Bayfields Opticians and Audiologists; Lytham St Annes; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading independent optical business seeks an experienced Optical Assistant for a maternity cover position in Lytham St Anne's. The role involves excellent customer service, supporting client needs through the selection and dispensing of lenses, and performing various administrative tasks in a friendly environment. Opportunities for professional development through their Front of House Development course enhance your skills in eye care and audiology, fostering your career growth in this rewarding role.

Benefits

Professional development opportunities

Supportive and engaging work environment

Qualifications

• Experience dispensing single focus, multi-focal, and contact lenses required.
• Strong IT and relationship-building skills necessary.
• Ability to work both independently and within a team.

Responsibilities

• Greet customers and provide excellent service.
• Assist in selecting frames and lenses.
• Schedule appointments and manage bookings.

Skills

Customer Service

Communication

Attention to Detail

Organizational Skills

Teamwork

Education

Previous experience in optical retail

Job description

Lytham St Anne's, FY8 1RF

Salary up to £25,708.80 per annum (rising to £26,644.80 per annum once you have completed our Front of House Development course)

We are looking for an experienced Optical Assistant to join our team in Lytham St Anne's for a maternity cover from October 2025 to October 2026, working 5 days a week / 39.5 hours, from Monday to Thursday and alternating Fridays and Saturdays.

At Bayfields Opticians and Audiologists, we are a local independent business with a national presence. We prioritize delivering exceptional service and utilizing the latest diagnostic and technological equipment in contact lenses, spectacle lenses, and frames.

As our Optical Assistant, you will be the first point of contact for clients, greeting them warmly and providing excellent service both in person and over the phone. You will listen to and understand their needs, work closely with the team to find the best solutions, and focus on delivering outstanding service throughout the client journey. Experience with dispensing single focus, multi-focal, and contact lenses is essential, along with strong IT, communication, and relationship-building skills.

Key Responsibilities:

• Greet customers warmly and provide excellent service.
• Assist customers in selecting suitable frames, lenses, and optical products.
• Dispense single focus, multi-focal, and contact lenses.
• Schedule appointments and manage bookings.
• Maintain product displays and ensure the store is tidy and presentable.
• Handle administrative tasks, including processing payments and orders.

What We’re Looking For:

• Excellent customer service and communication skills.
• A keen interest in eye care and eyewear.
• Strong attention to detail and organizational skills.
• The ability to work well both independently and as part of a team.
• Previous experience in optical retail.

What We Offer:

We provide a supportive and engaging working environment, with opportunities for professional development including our Front of House Development course. This training covers the client journey, contact lenses, eye anatomy, spectacle frames and lenses, optical screening equipment, basic repairs, and adjustments. You will also explore audiology to understand hearing loss solutions, visit Zeiss in Birmingham to learn about industry-leading lenses, and apply your knowledge in a practical setting under expert guidance. We are committed to supporting your wellbeing and growth as part of our team.

If you are enthusiastic, customer-focused, and seeking a rewarding role, we would love to hear from you!

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